Roger Concepcion
Tampa,FL
Summary
Reliable and hardworking associate. Room for flexibility in schedule. Succeeds in communicating and delivering excellent services to the target audience. Friendly individual with an open mind to learning new skills and thriving where needed.
Strengths include effective communication, problem-solving skills, time management, persistence, and adaptability.
Overview
5
5
years of professional experience
Work History
Bayhost
TopGolf
Tampa, USA
08.2022 - Current
- Resolved customer service and food-related issues, enhancing guest satisfaction and loyalty.
- Addressed customer complaints, escalating major issues to manager on duty for timely resolution.
- Managed daily card and cash transactions, maintaining payment records.
Bar Attendant
TopGolf
Tampa, USA
03.2021 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks.
- Stocked refrigerated units with wines or bottled beer and replaced empty beer kegs.
Patient Services Coordinator
Cora Physical Therapy
Riverview, USA
10.2024 - 01.2025
- Provided assistance to staff in the daily operations of the organization.
- Schedule patients for therapy based on our ability.
- Handling insurance and authorization.
- Ensured medical records were accurately updated with patient.
- Assisted patients with insurance verification and benefit inquiries for treatments.
Volunteer
Orlando Orthopedic Center
Orlando, USA
06.2022 - 08.2022
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05-2025
Skills
- Extensive Spirits Knowledge
- Food and Beverage Service
- Microsoft Office Certified
- Outstanding Customer Service
- Insurance Processing
- Scheduling Coordination
- Record Keeping
- Clinical Data Entry
- Patient Intake
Languages
- English, Native
- Spanish, Intermediate/Professional
Timeline
Patient Services Coordinator
Cora Physical Therapy
10.2024 - 01.2025
Bayhost
TopGolf
08.2022 - Current
Volunteer
Orlando Orthopedic Center
06.2022 - 08.2022
Bar Attendant
TopGolf
03.2021 - Current
Bachelor of Science - Health Sciences
University of South Florida