Scott Thomas
Bartender
Gatlinburg,TN
Overview
9
9
years of professional experience
Work History
Head Bartender
Cumberland Jack's
Gatlinburg, TN
01.2024 - Current
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Handled food orders from customers seated at the bar.
- Managed stock levels of all alcoholic beverages available at the bar.
- Upsold customers from shelf to premium brands to help boost sales.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted frequent visitors by name and explained new promotions.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Neatly sliced and pitted fruit for garnishing drinks.
Bartender
Smith and son corner kitchen
Gatlinburg, TN
03.2016 - 03.2023
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Poured wine, beer and cocktails for patrons.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender
No Way Jose's Cantina
Pigeon Forge , TN
03.2016 - 03.2017
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Bartender
No Way Jose's Cantina
Gatlinburg, TN
05.2015 - 02.2016
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Education
Northwestern High School Springfield Ohio
Springfield Ohio05-1984
Some College (No Degree) - General Studies
Sinclair Community College
Dayton, OHSkills
- Safe Alcohol Service
- Measurement Accuracy
- Garnish Preparation
- Blending Techniques
- Knowledge of Spirits
- Suggestive Selling
- Customer Service
- Cash Handling
- Sharp Memory
- Sanitation
- Quality Control Standards
- Reconciling Cash Drawers
- Menu Memorization
- Beverage Preparation
- Basic Accounting
- Food Service
- Food Preparation
- Payment Processing
- Food Running
- Extensive Beer Knowledge
- Extensive Spirits Knowledge
- Professional Appearance
- Performance Improvement
- ABC Regulations
- Organizational Ability
- Courteous
- Proficient in Mixology
- Extensive Wine Knowledge
- Point of Sale Systems
- Maintaining a Clean Bar
- Customer Service Expertise
- Menu Knowledge
- Bar Service Preparation
- Able to Stand [Number] Hours
- Responsible Alcohol Service
- Service-Oriented Mindset
- Cash and Credit Transactions
- Salesmanship
- Anticipating Guest Needs
- Ordering Procedures
- Handling Difficult Customers
- Excellent Judgment
- Complex Problem-Solving
- Engaging Personality
- Wine and Liquor Expertise
- Cash Register Operation
- Outgoing Personality
- Outstanding Customer Service
Timeline
Head Bartender
Cumberland Jack's
01.2024 - Current
Bartender
Smith and son corner kitchen
03.2016 - 03.2023
Bartender
No Way Jose's Cantina
03.2016 - 03.2017
Bartender
No Way Jose's Cantina
05.2015 - 02.2016
Northwestern High School Springfield Ohio
Some College (No Degree) - General Studies
Sinclair Community College