Kate Turcanu

Review and analyze claim documentation, evaluations, and financials to ensure accuracy, consistency, and procedural compliance.

Handled assigned claims by approving actions, authorizing settlements within authority, and maintaining alignment with established guidelines and controls.

Bring claims to resolution by negotiating outcomes, coordinating required actions, and closing matters efficiently and effectively

highly developed investigative and analytical skills to evaluate liability, damages, and exposure and determine appropriate resolution strategies.

Handle litigated files, develop strategies with defense counsel and evaluate risk, resolve accordingly and issue accurate payments and timely responses.

• Investigate and assess liability on claims that vary in complexity, elaborate on final outcome and communicate determinations with customers and internal staff
• Managed multiple tasks and priorities simultaneously to ensure optimal outcomes and timely resolutions for each claim file
• Manage a variety of tasks and priorities simultaneously ensuring an optimal outcome for each file and a timely resolution
• Process payments for estimates generated by the appraisal department, facilitate repairs process by communicating with shops, customers, and other third-party individuals (tow yards, law offices when applicable, etc.)
• Identified and captured critical exposure information, redirecting to appropriate departments for further handling, including potential fraud cases requiring investigation
• Assist as a mentor for new hires and introduce them to role expectations and practices at Travelers, perform desk assist for other departments/interns and provide general knowledge of the claim process in the Blend role; provide support on a team level and assist with various tasks as needed

• Supported community banking office in meeting service and sales goals
• Built relationships and addressed client account-related issues
• Assist my community banking office in the achievement of service and sales goals
• Worked with team members to complete projects and improve processes.
• Performing Community Banking Associate duties
• Identified cross-sell opportunities for products and services across business lines
• Actively participate in daily tasks: shipments, supply orders, ATM balancing, monthly reconcilements etc.

• Foster positive work environment for cashiers, enhancing team morale and customer service
• Open and close the Front End of the store
• Created reliable reports and accurate till reports from all registers
• Reconcile cash tills during closing, ensuring accurate cash handling and secure storage
• Communicate with customers and address any problems they may have
• Coach customer service associates, serving as primary point of contact for guidance and support
• Operate registers and perform general checkout functions
• Assist cashiers with requests such as price checks, overrides, credit payments, installs, credit card applications while maintaining a high level of confidentiality.

• Provided troubleshooting and technical assistance to enhance customer satisfaction.
• Assessed customer needs to deliver tailored solutions.
• Coordinated with customers to resolve billing inquiries, ensuring clarity and accuracy.
• Coordinate with customers to resolve any billing inquiries.
• Process customer returns, exchanges, purchases, contracts, installs, online orders etc.

• Translator for five languages; Italian, Spanish, Russian, Romanian
• Oversaw daily apparel sales operations in retail environment
• Satisfaction of customers with products or services was prioritized.
• Maintained safety and cleanliness standards in childcare facility