Kate Vasquez
Riverside,CA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Gregorys Coffee
Ontario, CA
12.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Nanny
Nanny Lane, Ontario CA
Ontario, CA
05.2021 - Current
- Facilitate child's school commute
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Shift Lead
Starbucks, Ontario CA
Ontario, CA
05.2021 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Store Manager
Little Caesars, Ontario CA
Ontario, CA
06.2017 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
No Degree - Culinary Arts/ Hospitality Management
Chaffey College
Rancho Cucamonga, CASkills
- Staff management
- Training and mentoring
- Conflict resolution techniques
- Cash handling
- Customer service
- Decision-making
- Team leadership
- Time management
LANGUAGES
English
Spanish
Timeline
Shift Supervisor
Gregorys Coffee
12.2024 - Current
Nanny
Nanny Lane, Ontario CA
05.2021 - Current
Shift Lead
Starbucks, Ontario CA
05.2021 - 02.2023
Store Manager
Little Caesars, Ontario CA
06.2017 - 05.2022
No Degree - Culinary Arts/ Hospitality Management
Chaffey College