Dynamic hospitality professional recognized for exceptional productivity and efficient task execution. Specialized in customer service, order accuracy, and time management.
Overview
7
7
years of professional experience
Work History
Waitress
Hillstone
Miami, Florida
11.2023 - 08.2026
Provided exceptional customer service in high-volume dining setting, elevating guest experience.
Ensured guest satisfaction through effective communication and prompt issue resolution.
Processed food and beverage orders swiftly, enhancing overall service efficiency.
Maintained food safety standards and cleanliness to mitigate risks of foodborne illness.
Call Representative
Alorica
Miami, Florida
02.2021 - 08.2023
Actively listened to customers, identifying needs and addressing concerns.
Guided customers through billing procedures while ensuring efficient payment processing.
Supported setup of payment options to simplify transaction processes.
Maintained current knowledge of company products and services to enhance customer interactions.
Front Desk Agent
Hyatt
Miami, Florida
09.2019 - 08.2021
Welcomed guests and provided friendly, efficient check-in and check-out services.
Managed reservations and updated guest information in the hotel management system.
Handled guest complaints with empathy, working towards satisfactory resolutions.
Education
Associate of Arts - Dental Hygiene
Miami Dade College
Miami, FL
Skills
Customer service
Time management
Team collaboration
Customer relationship management
Reservation management
Affiliations
Volunteer, North Dade Nursery (2015-2018)
Volunteer, Greynolds Park Elementary School (2015-2018)