Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Kate Vital

Kate Vital

Miami,FL

Summary

Dynamic hospitality professional recognized for exceptional productivity and efficient task execution. Specialized in customer service, order accuracy, and time management.

Overview

7
7
years of professional experience

Work History

Waitress

Hillstone
Miami, Florida
11.2023 - 08.2026
  • Provided exceptional customer service in high-volume dining setting, elevating guest experience.
  • Ensured guest satisfaction through effective communication and prompt issue resolution.
  • Processed food and beverage orders swiftly, enhancing overall service efficiency.
  • Maintained food safety standards and cleanliness to mitigate risks of foodborne illness.

Call Representative

Alorica
Miami, Florida
02.2021 - 08.2023
  • Actively listened to customers, identifying needs and addressing concerns.
  • Guided customers through billing procedures while ensuring efficient payment processing.
  • Supported setup of payment options to simplify transaction processes.
  • Maintained current knowledge of company products and services to enhance customer interactions.

Front Desk Agent

Hyatt
Miami, Florida
09.2019 - 08.2021
  • Welcomed guests and provided friendly, efficient check-in and check-out services.
  • Managed reservations and updated guest information in the hotel management system.
  • Handled guest complaints with empathy, working towards satisfactory resolutions.

Education

Associate of Arts - Dental Hygiene

Miami Dade College
Miami, FL

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Customer relationship management
  • Reservation management

Affiliations

  • Volunteer, North Dade Nursery (2015-2018)
  • Volunteer, Greynolds Park Elementary School (2015-2018)

Timeline

Waitress

Hillstone
11.2023 - 08.2026

Call Representative

Alorica
02.2021 - 08.2023

Front Desk Agent

Hyatt
09.2019 - 08.2021

Associate of Arts - Dental Hygiene

Miami Dade College
Kate Vital