Kate Wilson
Grapevine,TX
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background due to almost seven years of customer service experience. Pursues every opportunity to support team members and proactively address issues. Consistently a team player, always ready to lend an ear to the comments and concerns of other group members. Well-versed in delegating tasks to others while also continuing to share the load with themselves. Friendly employee with great people skills. Dedicated to creating a personalized experience for each customer to ensure maximum enjoyment.
Overview
8
8
years of professional experience
Work History
Co-Owner
Petrichor Publishing
06.2018 - Current
- Outlined overall vision and defined mission statement.
- Established and maintained valuable industry networks and contacts.
- Fulfilled activities to guarantee legal and regulatory compliance.
- Responsible for funding and licensing and social media posts.
- Provided concise and constructive editorial feedback to writers.
- Worked closely with writers to maintain voice while removing spelling, grammatical and accuracy problems.
- Promoted books through Instagram and Twitter.
- Oversaw maintenance of organization's facilities to guarantee compliance with industry regulations.
Barista
CUPP Bubble Tea
05.2022 - 04.2023
- Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Received and stocked additional retail products, for improved café turnover potential.
- Used excellent memorization skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Produced high-volume tea orders quickly and accurately, meeting customer demand.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Associate
Andy's Frozen Custard
11.2016 - 12.2020
- Delivered positive customer interactions, promptly identifying and resolving individual needs.
- Mentored and coached junior team members, improving overall store capabilities.
- Educated new staff on company policies and procedures, developing and delivering improved training programs.
- Took on additional duties to support smooth operations.
- Opened and closed the store by following cleaning procedures to ready the shop for another business day.
- Trained in every position in the store and able to switch between them at a moment's notice.
- Fostered a friendly dialogue with customers, always making sure to remember names and favorite orders.
Lead Barista
Anchor Coffee House
12.2019 - 05.2020
- Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Advised customers on personal and commercial orders, carefully detailing origin, flavour and pairing recommendations.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Ordered, received and stocked additional retail products, for improved cafe turnover potential.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Educated coworkers and customers about new products, increasing café sales.
Education
Master of Science - Outdoor Recreation
Indiana University
Bloomington, ID06.2025
Bachelor of Arts - English Literature and American Studies
The University of Manchester
Manchester, MAN06.2021
Skills
- Teamwork and collaboration
- Active listening
- Cooperative team player
- Highly organized
- Professional demeanor
- Strong communication
- Quick learner
- Proofreading and editing
- Literature analysis
- Able to work under high pressure
- Delegation and prioritization
- Copy and creative writing
- Leadership experience
- Multitasking
- Customer Relations
Timeline
Barista
CUPP Bubble Tea
05.2022 - 04.2023
Lead Barista
Anchor Coffee House
12.2019 - 05.2020
Co-Owner
Petrichor Publishing
06.2018 - Current
Associate
Andy's Frozen Custard
11.2016 - 12.2020
Master of Science - Outdoor Recreation
Indiana University
Bachelor of Arts - English Literature and American Studies
The University of Manchester
Similar Profiles
Roberto GarciaRoberto Garcia
Restaurant Supervisor at Petrichor SocialRestaurant Supervisor at Petrichor Social
Ranae ChuteRanae Chute
Manager / Professional Dog Bather at PetrichorManager / Professional Dog Bather at Petrichor
Osmer MartinezOsmer Martinez
Writer at Halo Publishing International Y Hola Publishing InWriter at Halo Publishing International Y Hola Publishing In