Kateasa Hite
Memphis,TN
Summary
Self-motivated Merchandising Supervisor with excellent experience in supervising day-to-day operations. Personable communicator motivated to quickly resolve customer issues to maintain satisfaction and customer loyalty. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Merchandising Supervisor - Key Carrier
Marshalls
Memphis, TN
11.2019 - Current
- Developed and implemented merchandising strategies to increase sales and maximize profits.
- Created visual displays that showcased products in an attractive manner.
- Trained new staff members on company policies and procedures related to merchandise management.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Built product displays and placed appropriate signage for merchandise.
Customer Service Coordinator
Marshalls Department Store
Memphis, TN
11.2014 - Current
- Responsible for ensuring all customers (internal and external) receive a highly satisfied experience.
- Oversees the Front End; ensuring the education and execution of the proper customer engagement ringing sequence and the promotion of the TJX Rewards program
- Focusing on roles and responsibilities including customer experience, human resources, store operations, merchandising, loss prevention and safety.
Education
Some College (No Degree) -
Southwest Community College
Memphis, TNSkills
- Pos Systems Knowledge
- Staff Supervision
- Retail Experience
- Analyzing Sales Reports
- Customer Service
- Effective Customer Communication
- Retail Display Setup
- Friendly And Outgoing
- Training And Mentoring
- Recovering Merchandise
Timeline
Merchandising Supervisor - Key Carrier
Marshalls
11.2019 - Current
Customer Service Coordinator
Marshalls Department Store
11.2014 - Current
Some College (No Degree) -
Southwest Community College
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