Jacquelyn Silva McCann
Salem,MA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Merchandising Supervisor
Mosaic Sales Solutions
Boston, MA
10.2009 - 09.2022
- Developed and implemented merchandising strategies to maximize sales and profitability.
- Performed regular audits of store shelves to ensure accuracy of stock levels.
- Provided training and guidance to staff on merchandising techniques.
- Placed prices and descriptive signage to enhance displays and promote items.
Airport Customer Service Agent
Delta
Fort Myers, FL
09.2007 - 09.2009
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Printed itineraries and tickets for passengers each day.
- Assisted disabled passengers with special needs throughout their travels.
- Resolved conflicts between passengers using effective interpersonal skills.
Airline Reservation Agent
Delta
Cincinnati, OH
09.2002 - 09.2005
- Provided customer service to passengers including flight information, ticketing, and other related inquiries.
- Advised customers on available options regarding their travel plans when faced with delays or cancellations due to weather or mechanical issues.
- Worked closely with gate agents to ensure smooth transition between check-in and boarding processes for customers.
Merchandising Manager
Native Wholesale Flower Inc.
Loveland, OH
04.1999 - 04.2005
- Documented and entered special orders for event catering and party trays.
- Assisted with special event catering and preparation, including setup and food service.
- Coordinated onsite logistics for events such as setup, teardown of equipment, catering services, audio, visual needs and other vendor requirements.
- Organize catering equipment before each event to ensure cleanliness and functionality.
- Oversaw the breakdown of catering stations following completion of each event ensuring all leftover items were properly stored away.
Education
Associate of Arts - Buddhist Studies
Northeastern University
Boston, MA09-1976
Some College (No Degree) - Electrology
Eleanor Roberts School of Electrology
Boston, MASkills
- Sales Techniques
- Customer Relationship Management (CRM)
- Visual Merchandising
- POS systems knowledge
- Friendly and outgoing
- Vendor Relations
Certification
- Experienced in Microsoft Word, Apple Products, Excel Lookout
- Decorating, Floral Design, Cake Decorating
- Courses in French and Spanish
- Photography
- Previous Patriots Cheerleader
Timeline
Merchandising Supervisor
Mosaic Sales Solutions
10.2009 - 09.2022
Airport Customer Service Agent
Delta
09.2007 - 09.2009
Airline Reservation Agent
Delta
09.2002 - 09.2005
Merchandising Manager
Native Wholesale Flower Inc.
04.1999 - 04.2005
- Experienced in Microsoft Word, Apple Products, Excel Lookout
- Decorating, Floral Design, Cake Decorating
- Courses in French and Spanish
- Photography
- Previous Patriots Cheerleader
Associate of Arts - Buddhist Studies
Northeastern University
Some College (No Degree) - Electrology
Eleanor Roberts School of Electrology
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