Katebra Wade
McDonough,GA
Summary
Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate. Ability to work independently or in a team environment with a self-motivated work ethic. Administrative Assistant with 7 years of experience in a fast-paced office environment. Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relocation Consultant
Real Soft Inc
Princeton, NJ
11.2021 - Current
- Guided clients through financial matters related to their move such as tax implications, rental agreements, and lease negotiations, ensuring a smooth transition into their new homes.
- Maintained up-to-date knowledge of industry trends and regulations, providing expert advice to clients throughout their relocation journey.
- Reduced client stress during the moving process by offering comprehensive support and guidance throughout each stage of relocation.
- Established strong relationships with vendors to ensure timely service delivery and cost-effective solutions for clients.
- Provided exceptional customer service by addressing concerns promptly and effectively resolving issues that arose during the relocation process.
- Enhanced client satisfaction by providing personalized relocation services and addressing individual needs.
Administrator Assistant
US Auto Sales
Stone Mountain, GA
05.2022 - 07.2022
- Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties
- Conducted extensive research using a variety of resources to assist the professional staff with routine and special project tasks
- Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient
- Assisted coworkers and staff members with special tasks on a daily basis
- Scanning, filing, and copying documents were among the clerical tasks I completed
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation
- Maintained adequate stock levels in the office by restocking supplies and placing purchase orders
COVID-19 Testing Coordinator
Emory University
Atlanta, GA
01.2022 - 03.2022
- Modeled expected and appropriate leadership to encourage positive interactions with students and families among teaching staff and administrative personnel
- Helped with quality assurance and the investigation of failed products
- Oversee the testing environment in order to reduce external variables and improve accuracy
- Implemented company policies, technical procedures, and standards for data, reports, and access integrity and security
Front Desk Medical Receptionist
DeKalb County Crisis Services
Decatur, GA
09.2021 - 01.2022
- Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills
- Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases
- Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company
- Collaborated with the team to determine the most efficient use of drivers based on load type and planned routes
- Kept an eye on things
- Referred and screened patients to make the best use of resources, triage staff, and serve community members
- Assisted medical receptionist by answering phones, responding to guest inquiries, and providing information about the club's services during downtime
- Kept current and accurate medical records for numerous patients
- Sought advice
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Made a decision
- Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
- Completed owner paperwork and gathered all necessary information, such as possible allergies, aggressive behavior, preferred food type, and contact information for the owner
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Verified and updated demographic and other personal information for clients while respecting personal boundaries when asking for important details
- Handled patient inquiries and answered phone calls and messages for numerous physicians at the medical facility
- Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Located, checked in, and pulled medical records for patient appointments and incomplete charts
- Completed skilled administrative work to assist all office personnel and operational needs
Claims Representative Associate
Insight Global
Atlanta, GA
09.2018 - 10.2021
- Examined reports, accounts, and evidence to determine the information's integrity and accuracy
- Conducted interviews with policyholders in order to verify the information and obtain additional information
- Identified
- Went over all of the paperwork and accounts to get a complete picture
- Provided excellent and professional service to ensure guest satisfaction
- Provided excellent customer service to all assigned, insured, and claimants to ensure that customers received prompt service throughout the claims process
- Checked the data entered into the agency management system for accuracy and quality
- Had professional interactions with customers, peers, and management, which aided in the development of clear communication and active listening skills
CSR - Customer Service Representative
The Leisure Pass Group
London, OH
04.2019 - 10.2019
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Answered customer calls promptly to avoid long wait times on hold
- Promoted available products and services to customers during service, account management, and order calls
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Did some research
- Complete and accurate work and keep customer files up to date
- Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Am responsible for resolving customer issues and making recommendations
- Communicate with various departments within the company
- Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution
- Provided primary customer support to internal and external customers in a fast-paced environment
Customer Service Representative (CSR)
ModSquad
Atlanta, GA
04.2014 - 05.2018
- Kept accurate and current customer account data with manual form processing and digital information updates
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Provided a superior customer experience in order to build a loyal customer base
- Educated customers about promotions to increase sales
- Answered customer calls promptly to avoid long wait times on hold
- Promoted available products and services to customers during service, account management, and order calls
- Setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
- Made certain that clients received excellent service in order to not only maintain but also to expand, their relationships for future business opportunities
- Did some research
- Managed customer accounts
- Handled reservations
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Assisted customers via live chat
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
Email Support Representative
SITEL Nicaragua
Managua, MN
07.2015 - 02.2018
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions
- Interacted with customers and responded to their questions via email, phone, website live chat, and online forums
- Documented all transactions and support interactions in the system for future reference and addition to the knowledge base
- Described easy solutions to customers to aid in problem resolution
Customer Service Representative
Alpine Access
Stone Mountain, GA
06.2012 - 10.2015
- Complete and accurate work and keep customer files up to date
- Collaborated with management to come up with proactive customer service solutions and put them into action
- Aided sales associates by providing knowledgeable assistance with a variety of issues
- Am responsible for resolving customer issues and making recommendations
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Communicate with customers over the phone or in-person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints
- Provided primary customer support to internal and external customers in a fast-paced environment
- Was in charge of replacing damaged or missing products in a timely and efficient manner
- Provide clients with constructive advice and the best possible solution
Education
GED -
Georgia Piedmont Technical College
Clarkston, GA01.2005
Skills
- Research
- Clerical Experience
- HIPAA
- Agile
- Triage
- Phone Etiquette
- Medical Receptionist
- Medical Office Experience
- Medical Terminology
- Medical Records
- Medical Scheduling
- Live Chat
- Sorting and labeling
- Bookkeeping
- Customer and client relations
- Recordkeeping
- Program files maintenance
- Customer relations and communications
- Document conversion
- Filing and data archiving
- Administrative support
- Multi-line phone proficiency
- Workflow planning
- Social media knowledge
- Office administration
- 40 WPM typing speed
- Documentation and control
- Data entry
- Insurance Verification
- Office Management
- Order Entry
- Recruiting
- Quality Assurance
Certification
- First Aid Certification
- CPR Certification
- CPI Certification
Assessments
- Verbal communication, Completed, 01/01/22
- Medical receptionist skills, Completed, 01/01/22
- Call center customer service, Familiar, 05/01/21
- Administrative assistant/receptionist, Completed, 01/01/22
- Customer focus & orientation, Completed, 09/01/21
- Customer service, Highly Proficient, 06/01/20
- Typing, Completed, 01/01/22
- Basic computer skills, Expert, 01/01/22
- Work style: Reliability, Proficient, 12/01/21
- Work style: Conscientiousness, Proficient, 04/01/22
- Recruiting, Familiar, 01/01/22
- Sales fit, Proficient, 01/01/22
Timeline
Administrator Assistant
US Auto Sales
05.2022 - 07.2022
COVID-19 Testing Coordinator
Emory University
01.2022 - 03.2022
Relocation Consultant
Real Soft Inc
11.2021 - Current
Front Desk Medical Receptionist
DeKalb County Crisis Services
09.2021 - 01.2022
CSR - Customer Service Representative
The Leisure Pass Group
04.2019 - 10.2019
Claims Representative Associate
Insight Global
09.2018 - 10.2021
Email Support Representative
SITEL Nicaragua
07.2015 - 02.2018
Customer Service Representative (CSR)
ModSquad
04.2014 - 05.2018
Customer Service Representative
Alpine Access
06.2012 - 10.2015
GED -
Georgia Piedmont Technical College