Kateciea Smith
Tampa,USA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Screener
KEDPlasma LLC
2025.06 - 2025.11
- Register applicant donors and assist them in completing the screening process.
- Perform finger sticks to obtain a sample for hematocrit and total protein levels.
- Conducted thorough health screenings to ensure donor eligibility and safety.
- Maintained accurate records of donor information and screening results.
- Prepare equipment by performing PQ/calibrations and verifying required maintenance has been performed according to SOP.
Driver
Friendly Transportation Services
2025.02 - 2025.08
- Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation.
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations.
- Ensured timely and safe transportation of passengers to designated locations.
- Maintained accurate records of daily routes and vehicle inspections.
- Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards.
Porter
Armature Works
2024.06 - 2024.11
- Assisted in the setup and breakdown of events or meetings by arranging furniture, setting up audiovisual equipment, etc.
- Collaborated with kitchen staff to ensure timely delivery of food orders and exceptional guest experience.
- Responded promptly to customer requests or complaints regarding cleanliness or maintenance issues.
- Coordinated efficient movement of goods throughout facility to optimize service delivery.
- Maintained cleanliness and organization of common areas, ensuring positive guest experiences.
Assistant Manager
Sonics
2023.11 - 2024.06
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary.
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
- Led team to enhance customer service standards, resulting in improved client satisfaction ratings.
- Managed scheduling and staffing to ensure optimal coverage during peak business hours, maintaining high service levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Freight Manager
Big Lots
2022.04 - 2023.11
- Managed and maintained accurate inventory levels for a high-volume retail store, ensuring optimal stock availability.
- Implemented safety protocols for handling hazardous materials in compliance with regulatory requirements.
- Managed inventory systems to ensure accurate stock levels and minimize losses.
- Conducted regular training sessions on proper handling techniques for fragile or high-value items.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Analyzed sales trends to anticipate inventory needs and adjust stocking strategies accordingly.
Customer Service Advocate
Suncoast Credit Union
2021.11 - 2022.03
- Identified opportunities to cross-sell bank products such as credit cards, loans, and savings accounts to meet customer needs.
- Resolved customer inquiries and issues efficiently through comprehensive product knowledge.
- Facilitated account openings and service requests using CRM systems to enhance customer experience.
- Educated customers on online banking services and guided them through the setup process for mobile banking applications.
- Maintained knowledge of bank policies and procedures to provide accurate information to customers regarding account requirements and fees.
Assistant Manager
Dollar General
2021.06 - 2021.11
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Developed and implemented training programs for staff, boosting operational efficiency and team performance.
Barista
Advent health
2021.02 - 2021.05
- Prepared and served a variety of beverages, ensuring quality and consistency.
- Enhanced customer experience by providing personalized service and resolving complaints promptly.
- Handled cash transactions accurately while following company policies regarding cash handling procedures.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Assistant Manager
Dollar Tree
2017.01 - 2020.07
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team.
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance.
- Streamlined inventory management processes using advanced software tools, reducing discrepancies and improving accuracy.
Education
GED -
Brewster Tech
Tampa, FL2011-01
Skills
- HIPAA compliance
- Vital signs monitoring
- Maintaining safety
- Team leadership
- Time management
- Customer service
- Verbal and written communication
- Documentation and reporting
- Customer relationship management (CRM)
- Organizational skills
- Office administration
- Scheduling and calendar management
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Screener
KEDPlasma LLC
2025.06 - 2025.11
Driver
Friendly Transportation Services
2025.02 - 2025.08
Porter
Armature Works
2024.06 - 2024.11
Assistant Manager
Sonics
2023.11 - 2024.06
Freight Manager
Big Lots
2022.04 - 2023.11
Customer Service Advocate
Suncoast Credit Union
2021.11 - 2022.03
Assistant Manager
Dollar General
2021.06 - 2021.11
Barista
Advent health
2021.02 - 2021.05
Assistant Manager
Dollar Tree
2017.01 - 2020.07
GED -
Brewster Tech