Katee Degan
Petaluma,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
California Wine Consultant
Self-employeed
01.2009 - Current
- Collaborated with local restaurants in NY to create wine pairing menus that complemented their culinary offerings.
- Provided staff training on wine knowledge and sales techniques, resulting in increased team performance and revenue growth.
- Maintained detailed records of customer preferences, enabling targeted marketing efforts for future promotions or events surrounding the new California wine releases being onboarded.
Server/Assistant Manager of Business Development
The Pharmacy
01.2020 - 10.2023
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
Server/Party Hostess
Craft 47
02.2012 - 07.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Master of Arts - Organizational Communication
State University of New York- Albany
Albany, NY06.2000
Bachelor of Arts - Organizational Communication Minor in French
State University of New York- New Paltz
New Paltz, NY05.1997
Skills
- Upselling Strategies
- Wine and beverage knowledge
- Effective communication
- Organizational skills
- Customer service excellence
- Promotions and marketing
- Operating System Management
- Sales Promotion
- Strategic Planning
Timeline
Server/Assistant Manager of Business Development
The Pharmacy
01.2020 - 10.2023
Server/Party Hostess
Craft 47
02.2012 - 07.2019
California Wine Consultant
Self-employeed
01.2009 - Current
Master of Arts - Organizational Communication
State University of New York- Albany
Bachelor of Arts - Organizational Communication Minor in French
State University of New York- New Paltz
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