Katelin D'Ambrosio
Sewell
Summary
Results- driven and highly personable hospitality professionals with extensive experience in high-volume restaurant and customer service environments. Demonstrated ability to cultivate exceptional guest’s experiences through strong interpersonal communication, adaptability, and meticulous attention to detail. Recognized for maintaining professionalism and composure in fast-paced settings while effectively managing multiple priorities. Adept to conflict resolution, team collaboration, and delivering elevated standards of customer satisfaction. Known for a strong work ethic, reliability, and a proactive approach to contributing to a positive and productive workplace culture.
Overview
7
7
years of professional experience
Work History
Restaurant-Server
Outback Steakhouse
Cherry Hill, NJ
02.2026 - Current
- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu item recommendations based on guest preferences.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer payments accurately using point-of-sale systems.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
Restaurant-Server
Dogtooth Bar & Grill
Wildwood, NJ
10.2022 - 10.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Restaurant-Server
The Surfing Pig
North Wildwood.NJ
05.2019 - 10.2024
- Delivered exceptional customer service to enhance dining experience.
- Managed food and beverage orders efficiently for timely service.
- Monitored table turnover rates to optimize seating efficiency.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Education
High School Diploma -
Allen D Nease
Ponte Vedra, FL06-2008
Skills
- Point-of-sale(POS) systems: Experience with systems like Toast, Aloha as well as Breadcrumb
- Menu Knowledge: Understanding ingredients, preparation methods and dietary restrictions to guide the guests effectively
- Excellent verbal communication
- Ability to manage high volume establishments while still making sure to provide masterful service to our guests
- Food safety
- Customer satisfaction
Timeline
Restaurant-Server
Outback Steakhouse
02.2026 - Current
Restaurant-Server
Dogtooth Bar & Grill
10.2022 - 10.2024
Restaurant-Server
The Surfing Pig
05.2019 - 10.2024
High School Diploma -
Allen D Nease