Katelin Krumm
Coon Rapids,MN
Summary
Energetic customer service professional offering 15+ years of experience in a variety of fields of work. Focused on work place efficiency, solving problems, customer and patient satisfaction. Strong communication and relationship building skills with patrons and peers.
Overview
16
16
years of professional experience
Work History
Front Office Scheduler
Metropolitan Heart and Vascular Institute
04.2023 - Current
- Provides excellent patient care through attentive listening, empathetic communication, and efficient problem-solving to ensure appointments are scheduled correctly and patient concerns are addressed
- Utilizes resources and helps find answers for patients with walk in or over the phone questions
- Able to adapt quickly to new technologies and processes as they are introduced
- Maintain clear communication with LPN, RN, and Providers in order for patients to receive the highest level of care
- Reduced scheduling conflicts and no show rates by ensuring patients know correct time, date, and location of follow up appointments, tests and procedures
- Trained new scheduling staff in EPIC, in clinic procedures, and day to day office duties
- Reliable point of contact for peers and providers to help manage schedules
Team Lead
Target
05.2022 - 04.2023
- Coached team members in techniques necessary to complete tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Worked closely with leadership in order to delegate daily tasks to meet weekly metrics
- Coached team members on wins and opportunities to meet company standards
- Minimized resource and time losses by addressing team members directly and implementing timely solutions
Patient Care Specialist
IMPACT Physical Medicine
12.2021 - 05.2022
- Scheduled and confirmed appointments for a moderately high volume of patients over the phone, in person and via email
- Checked patient insurance, demographic and health history to keep information current
- Managed caseloads for multiple therapists throughout the day
- Prioritized filling schedules for the day by calling and texting patients of openings
- Created and completed multiple group tasks throughout the work week in order to increase productivity and communication
Office Manager
Miracle Ear
07.2020 - 12.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of office
- Managed appointments to maximize provider's schedule
- Created patient files with detailed notes
- Spoke with patients over the phone or in person to schedule appropriate appointment types
- In charge of cleaning appointments, in office repairs, and sending hearing aids out for repairs
- Provided detailed overview to potential patients of how hearing devices can help rehab the brain, what sets our business apart, and making hearing aids affordable
Lasik Coordinator
Joffe MediCenter
07.2019 - 03.2020
- Responsible for checking patients in, verifying identity, HIPPA, address, answering patient phone calls
- Enhanced communication between patients, doctors, and office staff with thorough documentation and followup.
- Maintained a high level of organization by managing patient files, ensuring accurate record-keeping for optimal care
- Educated potential LASIK candidates on procedure details, helping them make informed decisions
- Provided comprehensive post-operative care instructions, empowering patients to manage their recovery successfully
- Counseled patients on insurance coverage and payment options, including HSA, FSA, and Care Credit
- Made self readily available when patients had questions via phone, text or email
- Monitored and contributed towards vision center's social media in order to increase foot traffic in the center
Catering Coordinator
Piada Italian Street Food
08.2018 - 07.2019
- Networking with businesses via email, cold calls, and grassroots in surrounding cities to coordinate work and personal catering
- Interaction with guests by phone, email and in person to ensure correct orders
- Assist restaurant team to insure orders are prepared correctly and sent out on time to be delivered
- Delivered and set up catering orders at place of business or personal events
Assistant Store Manager
Christopher & Banks Corp
10.2008 - 05.2019
- Assisted customers with friendly, personable care to make their shopping experience memorable
- Managed opening and closing procedures alone
- Rotated merchandise and displays frequently to feature new product and promotions
- Checked in and processed daily fright in a timely manner in order to get the new product on the floor
- Assisted with quarterly inventory of all product
- Handled cash, check, and credit card transactions as well as returns and opening in store credit cards
- Coached team on effective up-selling and cross-selling methods
Education
Fine Arts
University of South Dakota
Vermillion, SDHigh School Diploma -
Richfield Senior High School
Richfield, MNPsychology
Saint Paul College
Saint Paul, MNSkills
- Self-sufficient
- Detail-oriented
- Active Listening
- Adaptability
- Office 360
- EPIC
- Computer and Typing
- Time Management
- Event Planning
- Grassroots effort to drive sales
- Inventory history in retail, medical, food
- Cash handling
- Proficient in new product launch
- Social Media Skills
- Welding experience
Timeline
Front Office Scheduler
Metropolitan Heart and Vascular Institute
04.2023 - Current
Team Lead
Target
05.2022 - 04.2023
Patient Care Specialist
IMPACT Physical Medicine
12.2021 - 05.2022
Office Manager
Miracle Ear
07.2020 - 12.2021
Lasik Coordinator
Joffe MediCenter
07.2019 - 03.2020
Catering Coordinator
Piada Italian Street Food
08.2018 - 07.2019
Assistant Store Manager
Christopher & Banks Corp
10.2008 - 05.2019
Fine Arts
University of South Dakota
High School Diploma -
Richfield Senior High School
Psychology
Saint Paul College
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