Katelin Garoy
Las Vegas ,NV
Summary
Dynamic customer service professional with a proven track record at AAA Southern California, enhancing customer satisfaction by 15%. Skilled in complaint handling and active listening, I excel in resolving complex issues efficiently while maintaining a professional demeanor. Proficient in data entry and call center operations, I prioritize customer needs and satisfaction
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AAA Southern California
Lancaster, CA
04.2022 - 05.2025
• Mange customer complaints and provide timely solutions, improving customer satisfaction rating on average of 15%
• Handle an average of 25 customer’s roadside assistance emergencies per day via phone, text, email, or live chat, ensuring each issue is resolved efficiently and professionally.
• Collaborate with other departments to resolve complex issues, enhancing overall customer experience.
Security Officer
Allied Universal
Sylmar, CA
02.2022 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Associate Degree of Applied Business -
Antelope Valley College
Lancaster, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
Timeline
Customer Service Representative
AAA Southern California
04.2022 - 05.2025
Security Officer
Allied Universal
02.2022 - 03.2024
Associate Degree of Applied Business -
Antelope Valley College