Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelin Johnson

Joint Base MDL

Summary

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Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Developed skills in client support and coordination within remote work environment, seeking to transition into new field. Demonstrates solid foundation in managing client needs and utilizing case management tools. Looking to leverage these transferable skills in dynamic and collaborative setting.

Overview

7
7
years of professional experience

Work History

Cosmetologist

Beauty Bar Inc
01.2023 - 07.2024
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.

Cosmetologist

Self Employed
04.2021 - 01.2023
  • Implemented inventory management practices to ensure availability of essential products and tools.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
  • Streamlined appointment scheduling, reducing wait times and improving overall client experience.

Cosmetologist

A Dream By Day
01.2017 - 04.2021
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
  • Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.

Education

Bradshaw Mountain High School
Prescott Valley, AZ

Cosmetology License -

Toni And Guy Hairdressing Academy
Scottsdale, AZ

Skills

  • Sales expertise
  • Relationship building
  • Clear communication
  • Social skills
  • Active listening
  • Creativity and originality

Timeline

Cosmetologist

Beauty Bar Inc
01.2023 - 07.2024

Cosmetologist

Self Employed
04.2021 - 01.2023

Cosmetologist

A Dream By Day
01.2017 - 04.2021

Bradshaw Mountain High School

Cosmetology License -

Toni And Guy Hairdressing Academy

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