Katelin Lantz
Fort Madison,IA
Summary
Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Diligent [Desired Position] with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Dr. Leslie Murphy, Mdvip
Pinehurst, NC
01.2020 - 07.2021
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance claims and verified coverage for incoming patients efficiently.
- Greeted patients at the front office with a positive attitude and the drive to help them with anything they needed.
- Transferred all patients paper records into individual google sheets for more accurate record keeping.
Server
The Fort Diner
Fort Madison, Iowa
08.2008 - 08.2014
- Provided excellent customer service to customers in a very busy eat-in diner. Also, developed strong multitasking skills, and at times was in charge of scheduling.
Call center representative
Thomas L Cardella and Associates
Keokuk, Iowa
10.2013 - 07.2014
- Updated customer accounts and information on a daily basis.
Education
Medical Office Administration
Martinsburg College
Martinsburg, West Virginia, United States01.2015
High School Diploma - Basic Education
Keokuk High School
Keokuk, Iowa, United States01.2013
Skills
- Microsoft Office proficiency
- Meticulous attention to detail
- Self-directed
- Time management
- Medical terminology
- Resourceful
- Professional and mature
- Strong problem solver
- Knowledgeable with Athena Health EHR
- Appointment scheduling
- Telephone etiquette
Accomplishments
- Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Timeline
Medical Receptionist
Dr. Leslie Murphy, Mdvip
01.2020 - 07.2021
Call center representative
Thomas L Cardella and Associates
10.2013 - 07.2014
Server
The Fort Diner
08.2008 - 08.2014
High School Diploma - Basic Education
Keokuk High School
Medical Office Administration
Martinsburg College