Summary
Overview
Work History
Education
Skills
References
Timeline
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EDDINA KOUROUMA

Washington,D.C.

Summary

Dynamic communicator and adept problem-solver with a history of providing exceptional customer service at Ulta. Excelled in fast-paced environments, demonstrating Microsoft Office proficiency and a keen eye for detail during a rigorous internship with the U.S. Securities and Exchange Commission. Skilled in fostering team collaboration, I am a quick learner ready to tackle new challenges. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

Winters Chiropractic And Physical Therapy
Charlotte Hall, MD
06.2024 - 08.2024
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system.
  • Performed data entry tasks related to billing and collections procedures.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Verified insurance coverage for appointments and collected co-payments as required.

Internship Student

U.S. Securities And Exchange Commission
Washington
10.2023 - 12.2023
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
  • Delivered clerical support by handling range of routine and special requirements
  • Interacted with customers by phone, email, or in-person to provide information
  • Provided clerical support, addressing routine, and special requirements.

Beauty Advisor

Ulta
California
07.2023 - 08.2023
  • Helped customers feel relaxed and comfortable through conversation and personal relatability
  • Processed payments, entering sales in register for prompt customer service
  • Maintained counter and display areas for cleanliness and organization
  • Arranged merchandise to present visually appealing displays and attract clientele.

Crew Member

Target
California
12.2022 - 01.2023
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks
  • Support guest services such as backup cashier, order pick up (OPU) and Driveup (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Fast Food Crew Member

Panera Bread
California
03.2021 - 07.2022
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards, and gift cards
  • Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours
  • Followed company safety standards for food quality and sanitation procedures.

Education

Bachelor of Science - Mathematics Concentrating in Actuarial Science

Howard University
Washington, DC
05.2026

Skills

  • Communication Skills
  • Fast Learner
  • Microsoft Office proficiency
  • Team collaboration
  • Organizational skills
  • Adaptability
  • Problem solving
  • Self-motivation
  • Critical thinking
  • Attention to detail
  • Records Management
  • Payment Collection
  • Appointment management
  • Appointment Scheduling
  • Workflow Optimization
  • Telephone Etiquette
  • Records Maintenance
  • Paperwork coordination
  • Microsoft Office
  • Documentation

References

References available upon request

Timeline

Medical Receptionist

Winters Chiropractic And Physical Therapy
06.2024 - 08.2024

Internship Student

U.S. Securities And Exchange Commission
10.2023 - 12.2023

Beauty Advisor

Ulta
07.2023 - 08.2023

Crew Member

Target
12.2022 - 01.2023

Fast Food Crew Member

Panera Bread
03.2021 - 07.2022

Bachelor of Science - Mathematics Concentrating in Actuarial Science

Howard University
EDDINA KOUROUMA