Katelin Thompson
La Crosse,WI
Summary
As someone graduating with a degree in Communications and a minor in Criminal Justice, I bring a unique blend of interpersonal skills and a passion for social advocacy. I thrive in engaging conversations and have a genuine interest in understanding others' perspectives. Advocating for those who are less fortunate is a deeply ingrained part of who I am, and I am excited to leverage my communication abilities to make a meaningful impact in promoting social justice and empowerment.
Overview
7
7
years of professional experience
Work History
Bartender/Server
The Crow
05.2023 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barista Shift Lead
MOKA Coffee Shops
05.2019 - 01.2024
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Collaborated effectively with team members to maintain harmonious work environment and smooth shift transitions.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Provided constructive feedback on store operations to management for continuous improvement initiatives.
Swim Lesson Instructor/Lifeguard
La Crosse Area Family YMCA
05.2017 - 06.2019
- Implemented fun activities and games within lessons to maintain student engagement and enjoyment while learning crucial swimming skills.
- Contributed to safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Built strong relationships with students families, creating open communication channels for feedback on lesson quality and overall satisfaction.
- Nurtured passion for swimming among students, inspiring many to pursue competitive swim team opportunities or aquatic recreational activities.
Education
Bachelor of Arts - Communications, Criminal Justice Minor
University Wisconsin-La Crosse
La Crosse, WI05.2024
High School Diploma -
Central High School
La Crosse, WI06.2020
Skills
- Expert in communication skills, both verbal and written, in interacting with customers, colleagues, and management This includes active listening, clear articulation, and professional correspondence
- Experience in leadership roles such as managing shifts, delegating tasks, and training new staff members
- Able to work collaboratively with team members to achieve common goals, including coordinating tasks, supporting colleagues and contributing to a positive work environment
- Flexibility and adaptability to work in dynamic and fast-paced work environment
- Being able to receive feedback constructively, whether it be positive or negative
- Having self-awareness to know my own strengths, weaknesses, and learning preferences
- Able to demonstrate ability to actively listen to others, seeking to understand their perspectives, concerns, and instructions
- Ability to express empathy to understand and share feelings of others
- Confidence and proficiency in public speaking
Professional References
Austin Lema
General Manager
Moka Coffee Shops
(608) 304-5711
austin@mymokacoffee.com
Justin Harriman
General Manager
The Crow
(715) 418-3943
Ashley Edwards
Associate Professor
Department of Communication Studies at the University of Wisconsin-La Crosse
(608) 785-6723
aedwards@uwlax.edu
Timeline
Bartender/Server
The Crow
05.2023 - Current
Barista Shift Lead
MOKA Coffee Shops
05.2019 - 01.2024
Swim Lesson Instructor/Lifeguard
La Crosse Area Family YMCA
05.2017 - 06.2019
Bachelor of Arts - Communications, Criminal Justice Minor
University Wisconsin-La Crosse
High School Diploma -
Central High School
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