Katelin Aleah Songs
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic with the necessary skills to quickly complete diverse tasks.
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
06.2022 - Current
- Responsible for operating the attraction and providing exemplary customer service to guests while loading and unloading passengers from the attraction.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Star Tours Trainer
Walt Disney World Resort
05.2023 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Implemented diverse instructional methods, optimizing trainee engagement.
Guest Services Coordinator
Universal Studio Orlando
03.2023 - 02.2024
- Gave information about area attractions and provided directions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Community Assistant
Flamingo Crossings with American Campus Communities
06.2022 - 01.2023
- Assisted with walking unit units and preparing them for new arrivals.
- Maintained open communication and dialogue with residents to proactively handle questions and complaints through mediations.
Disney College Program, Park Greeter
Walt Disney World Resort
01.2022 - 06.2022
- Operate touchpoints to ensure guests enter smoothly and collaborate with guest relations to solve any discrepancies.
- Used a handheld devices to identify any ticket related issues so to assist in correcting the problem.
Office of Admission Student Worker
University of North Texas
05.2021 - 08.2021
- Answered phone calls and routed callers to appropriate personnel.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Psychology Peer Mentor
University Of North Texas
08.2020 - 12.2020
- Shared resources, opportunities and activities to support mentee's learning and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
New Student Orientation Leader
University Of North Texas
05.2020 - 08.2020
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
Food and Beverage Cashier
Typhoon Texas Waterpark
05.2019 - 07.2019
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
Education
Master of Science - Legal Studies
Purdue University Global
West Lafayette, Indiana01.2024
Bachelor of Arts - Psychology
University of North Texas
Denton, TX12.2021
Skills
- Seating Assistance
- Control Crowd
- Guest Assistance
- Public Speaking
- Operational Efficiency and Safety
- Standard Operating Procedures Understanding
Timeline
Star Tours Trainer
Walt Disney World Resort
05.2023 - Current
Guest Services Coordinator
Universal Studio Orlando
03.2023 - 02.2024
Attractions Cast Member
Walt Disney World Resort
06.2022 - Current
Community Assistant
Flamingo Crossings with American Campus Communities
06.2022 - 01.2023
Disney College Program, Park Greeter
Walt Disney World Resort
01.2022 - 06.2022
Office of Admission Student Worker
University of North Texas
05.2021 - 08.2021
Psychology Peer Mentor
University Of North Texas
08.2020 - 12.2020
New Student Orientation Leader
University Of North Texas
05.2020 - 08.2020
Food and Beverage Cashier
Typhoon Texas Waterpark
05.2019 - 07.2019
Master of Science - Legal Studies
Purdue University Global
Bachelor of Arts - Psychology
University of North Texas
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