Katelund Mann
St George,United States
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on making each environment a successful one with dedication and posivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Medtech
The Meadows At Escalante
06.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted in creating an environment that was safe for all residents while promoting independence when appropriate.
- Ensured compliance with state regulations regarding documentation requirements within the facility.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Developed a comprehensive understanding of dementia-related behaviors and strategies for managing them effectively.
Sales Representative
Vector Marketing Company
02.2022 - 06.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
Front Desk Attendant
Human Performance Centre
01.2022 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Planned coverage needs and organized services to support incoming special events.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Building Supervisor
YMCA
06.2021 - 12.2021
- Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
- Prepared reports and schedules with accuracy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Front Desk Attendant
YMCA
05.2020 - 01.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Stylist Sales Associate
Maurice's
06.2019 - 07.2020
- Advised client base of new products and seasonal fashions to increase store sales.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Leveraged associate education tools to build product and styling knowledge.
Crew Manager
Tropical Smoothie Cafe
05.2018 - 06.2020
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Cashier
Mr. B's Ice Cream Parlor
06.2017 - 09.2017
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Arts - Photography
Utah Tech University
05-2026
High School Diploma -
Branson High School
05.2021
Skills
- BLS and CPR Certified
- Data Entry and Charting
- Excellent Communication
- Active Listening
- Decision-Making Abilities
- Meeting Scheduling
- Filing
- Physician order processing
- Staff development
- Dementia care expertise
- Recruiting and hiring
Certification
- BLS/CPR Certified
- Medtech Certified
- CNA certified
Timeline
Lead Medtech
The Meadows At Escalante
06.2022 - Current
Sales Representative
Vector Marketing Company
02.2022 - 06.2022
Front Desk Attendant
Human Performance Centre
01.2022 - 06.2022
Building Supervisor
YMCA
06.2021 - 12.2021
Front Desk Attendant
YMCA
05.2020 - 01.2021
Stylist Sales Associate
Maurice's
06.2019 - 07.2020
Crew Manager
Tropical Smoothie Cafe
05.2018 - 06.2020
Cashier
Mr. B's Ice Cream Parlor
06.2017 - 09.2017
Bachelor of Arts - Photography
Utah Tech University
High School Diploma -
Branson High School
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