Morgan Truluck
Edmond,OK
Summary
Bubbly and detail oriented with over 3 years of customer service and retail experience. A heart for making people of every kind feel amazing and beautiful. I enjoy learning new skills and meeting new people.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative
David's Bridal
Oklahoma City, OK
12.2023 - Current
- Provide guidance and support to customer service representatives, Assist in resolving escalated customer complaints, Handle inquiries from customers regarding product information or services offered, Receive orders and prepare them for shipment by selecting items from shelves, packing boxes, and labeling, Handle receiving inventory and customer orders, Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit, Utilizing social media platforms to promote products and sales.
Stylist/Part Time Manager
Maurices Clothing Store
Edmond, Ok
05.2021 - 02.2024
- Train and guide new associates, Created custom looks for clients based on their individual style, body type, and personality, Organized and maintained an inventory of clothing, accessories, and beauty products, Coordinated social media content to showcase the latest fashion trends, Demonstrated knowledge of fabrics, colors, textures, cuts, silhouettes, Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Bridal Stylist
David’s Bridal
Oklahoma City, Ok
01.2023 - 12.2023
- Assisted brides in selecting the perfect wedding gown for their special day, Organizing merchandise, Cleaning storewide, Ensure customer satisfaction, Train and guide new associates, Provided styling advice to brides and offered suggestions for accessories such as veils, tiaras, and jewelry, Maintained knowledge on current trends in bridal fashion and styles, Greeted customers warmly upon arrival at store location.
Shift Lead
Scooter’s Coffee
Edmond, Ok
09.2022 - 01.2023
- Prepare drinks and food, Oversee store functioning, Clean and sanitize machines and barista supplies, Greet customers with a warm and happy greeting, Train and guide new baristas, Monitored employee performance and provided feedback on areas for improvement, Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed, Ensured that all safety protocols were followed at all times.
Stylist
Maurices Clothing Store
Moore, Ok
12.2020 - 05.2021
- Provide assistance to customers to ensure satisfaction, Fulfill online orders, Created custom looks for clients based on their individual style, body type, and personality, Organized and maintained an inventory of clothing, accessories, and beauty products, Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Lifeguard
Elks Lodge of Enid
Enid, Ok
07.2020 - 08.2020
- Conducted daily pool maintenance, including testing and adjusting chemical levels, Monitored swimmers to ensure safety in the pool area, Performed emergency rescues when necessary, Provided assistance to swimmers of varying skill levels.
Lifeguard/Swim Instructor
Denny Price Family YMCA
Enid, Ok
07.2018 - 07.2020
- Conducted daily pool maintenance, including testing and adjusting chemical levels, Monitored swimmers to ensure safety in the pool area, Performed emergency rescues when necessary, Instructed swim lessons for ages 3-12, Provided assistance to swimmers of varying skill levels.
Education
Diploma -
Enid High School
05.2020
Northern Oklahoma College
05.2020
Skills
- BLS CPR Certified
- Social Media
- Serving
- Customer Complaint Resolution
- Payment Processing
- Order Fulfillment
- Team Member Training
- Fast Learner
- Attention to Detail
- Appointment Setting
Languages
- English
- 3 years of Spanish classes
Awards
- High School Western Honor Choir
- Lettered in Swimming 3 yrs
Affiliations
- Social Media
- Makeup, Hair, and Nails
- Fashion
- Design
- Photography
- Musical Theater
- Wedding planning
Timeline
Lead Customer Service Representative
David's Bridal
12.2023 - Current
Bridal Stylist
David’s Bridal
01.2023 - 12.2023
Shift Lead
Scooter’s Coffee
09.2022 - 01.2023
Stylist/Part Time Manager
Maurices Clothing Store
05.2021 - 02.2024
Stylist
Maurices Clothing Store
12.2020 - 05.2021
Lifeguard
Elks Lodge of Enid
07.2020 - 08.2020
Lifeguard/Swim Instructor
Denny Price Family YMCA
07.2018 - 07.2020
Diploma -
Enid High School
Northern Oklahoma College