Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jayd Smith

Columbus,GA

Summary

Energetic and resourceful, with knack for creative problem-solving and excellent communication skills. Possesses solid understanding of customer behavior and adept at utilizing CRM tools to enhance customer satisfaction. Committed to driving positive outcomes and fostering loyal customer relationships.

Developed exceptional leadership and team collaboration skills in fast-paced customer service environment. Skilled in resolving complex issues and implementing process improvements to enhance efficiency. Seeking to transition into new field where these abilities can contribute to organizational success.

Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.

Overview

1
year of professional experience

Work History

Circle K Convenience Store

Lead Customer Service Representative
05.2025 - Current

Job overview

  • Led team in resolving customer inquiries and complaints efficiently.
  • Developed training materials to enhance new hire onboarding process.
  • Streamlined workflow processes to improve response times and service quality.
  • Mentored junior representatives, fostering skill development and team cohesion.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.

Joyful Jorneys Child Care

Childcare Assistant Teacher
12.2024 - 04.2025

Job overview


  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Education

Jordan High School
Columbus, GA

High School Diploma
05-2009

University Overview

Skills

  • Patience and empathy
  • Parent communication
  • CPR certified
  • Music and movement

Timeline

Lead Customer Service Representative
Circle K Convenience Store
05.2025 - Current
Childcare Assistant Teacher
Joyful Jorneys Child Care
12.2024 - 04.2025
Jordan High School
High School Diploma
Jayd Smith