Anna Prescott
Cincinnati,OH
Summary
Outgoing and hardworking professional with a diverse background in customer service, hospitality, and banking. I enjoy working directly with people and thrive in a fast-paced environment where I can stay busy, build connections with customers, and be part of a team. My restaurant experience has strengthened my ability to multitask, stay organized under pressure, and provide friendly, efficient service. Seeking a serving position where I can use my experience and genuine passion for hospitality to create a great experience for guests.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Fifth Third Bank
Montgomery, OH
07.2026 - Current
- Lead customer service support for Fifth Third Bank clients across deposit and account inquiries.
- Deliver fast, friendly, and knowledgeable service for routine questions and service complaints.
- Promote available products and services to customers during service, account management and order calls.
- Process account maintenance requests, transfers, and transaction corrections in banking systems.
- Adjust bills and refund money to resolve customers' service or billing complaints.
- Escalate sensitive account issues to appropriate Fifth Third Bank departments.
- Maintain up-to-date knowledge of company products and services.
Server
LaRosa's Pizzeria
Newport, KY
08.2025 - Current
- Manage all aspects of table service, including taking orders, serving food, preparing salads, bussing tables, and processing payments, ensuring seamless dining operations.
- Manage a section of up to nine tables simultaneously, providing attentive and efficient service in a fast-paced restaurant environment.
- Serve food and beverages promptly to tables and booths.
- Take dine-in orders and enter requests into the POS system.
- Assess guest needs and fulfill special requests to enhance dining experience.
- Coordinate with kitchen staff on order changes and timing.
- Highlight LaRosa's Pizzeria specials and make tailored menu recommendations to increase customer engagement.
- Welcome guests upon arrival at LaRosa's Pizzeria and presented menu selections.
- Deliver outstanding service to customers to ensure satisfaction.
Crewmember/Certified Trainer
Raising Cane's
Cincinnati, OH
06.2018 - 09.2025
- Delivered consistent customer service during high-volume shifts and fast-paced operations.
- Supported positive guest experience through attentive customer service.
- Enhanced customer satisfaction through friendly, knowledgeable issue resolution.
- Handled customer complaints professionally and calmly.
- Ensured productivity and quality standards during daily operations.
- Welcomed visitors warmly and supported a positive ordering experience.
- Responded to phone calls promptly, providing accurate menu and pricing information.
- Used problem-solving skills to resolve issues efficiently.
Education
Bachelor of Arts - Psychology
Northern Kentucky University
Newport, KY12-2024
Skills
- Customer service
- Teamwork & communication
- Multitasking
- Cash & card handling
- Problem solving
- Upselling & menu knowledge
- Attention to detail
- Salad prepping
- Order accuracy
- Patience
Timeline
Lead Customer Service Representative
Fifth Third Bank
07.2026 - Current
Server
LaRosa's Pizzeria
08.2025 - Current
Crewmember/Certified Trainer
Raising Cane's
06.2018 - 09.2025
Bachelor of Arts - Psychology
Northern Kentucky University