Kaylee Almonte
Wawa
Bloomfield,NJ
1
Language
1
year of professional experience
Reliable customer service leader with a calm, patient approach to challenges and communication across different personalities. Strong background in reinforcing procedures, documenting issues, and collaborating with management to improve efficiency and team performance.
Work History
Lead Customer Service Representative
9 Months- Supervise and support team members throughout daily operations, providing guidance, coaching, and constructive feedback to help employees meet expectations.
- Maintain a calm, patient, and professional approach when addressing conflicts, challenging situations, and customer concerns.
- Observe employee performance and identify areas where additional instruction, support, or coaching may be needed.
- Communicate clearly with individuals with different personalities and communication styles while maintaining a respectful and supportive environment.
- Reinforce company procedures and expectations consistently while helping team members develop effective workplace habits.
- Respond to unexpected situations using problem-solving, sound judgment, and established procedures.
- Maintain accurate records and communicate important observations, incidents, and operational information to management.
- Collaborate with coworkers and management to maintain a structured, safe, and productive environment.
Education
High School Diploma
Skills
Leadership
Coaching & Training
Communication
Collaboration
Structured environment management
Constructive Feedback
Conflict Resolution
Professionalism
Positive Reinforcement
Operational Efficiency
Patience
Building Positive Relationships
Languages
Spanish
Native or Bilingual
Timeline
Lead Customer Service Representative
Wawa
01.2026 - CurrentRead More
United Charter High School
High School Diploma
Read More