Experienced group home professional with strong focus on team collaboration and achieving results. Skilled in staff management, program development, and resident care. Known for adaptability and reliability in dynamic environments. Equipped with excellent communication and organizational abilities, fostering supportive and efficient workplace.
Work History
Group Home Manager
3 Years 10 Months
Community Quest | 10.2022 - Current
Supervised daily operations, ensuring compliance with all state regulations and organizational policies.
Developed individualized care plans for residents, promoting personal growth and independence.
Trained and mentored staff in best practices for resident care and safety protocols.
Coordinated community outreach programs, enhancing support networks for residents and families.
Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Assisted residents with basic hygiene and healthcare needs.
Toll Collector
2 Years 9 Months
TTEC | 01.2021 - 10.2023
Collected tolls efficiently, ensuring accurate transactions and customer service excellence.
Operated electronic toll collection systems, maintaining high operational reliability and performance standards.
Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction and loyalty.
Trained new employees on toll collection procedures and system usage, fostering team competency and efficiency.
Restaurant Team Member
4 Years 7 Months
Cousin Marios | 06.2018 - 01.2023
Delivered exceptional customer service, ensuring satisfaction and loyalty through attentive interactions.
Operated kitchen equipment efficiently, maintaining cleanliness and safety standards during food preparation.
Collaborated with team members to streamline order processing and reduce wait times for customers.
Trained new staff on operational procedures, enhancing team performance and service quality.
Assisted in inventory management, monitoring stock levels to support timely replenishment of supplies.