Katelyn Anshutz
Kelso,WA
Summary
Hardworking Receptionist with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
years of professional experience
Work History
Lead Front Desk Receptionist
Core Health
Longview, WA
12.2023 - Current
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted and welcomed guests to the office.
- Drafted professional business documents, spreadsheets and correspondence.
- Trained new hires on receptionist duties such as answering phones, greeting visitors.
- Coordinated with other departments regarding guest requests and complaints.
Front Desk Receptionist
Core Health
Longview, WA
07.2023 - 12.2024
Medical Records Clerk
Core Health
Longview, WA
02.2022 - 12.2023
- Consolidated diverse medical records.
- Processed and invoiced records requests from patients, providers and third parties.
- Scanned paper records into digital format.
- Purged inactive files and destroyed obsolete files following procedures.
- Obtained information by contacting appropriate personnel or patients.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Compiled discharge summaries for all discharged patients.
- Pulled patient records and transferred information to appropriate parties.
- Tracked and processed release of information requests.
- Maintained positive working relationship with fellow staff and management.
Filing Clerk
Core Health
Longview, WA
02.2022 - 12.2023
- Checked accuracy of documents before placing them in appropriate files.
- Organized physical file cabinets by rearranging contents accordingly.
- Maintained filing systems and categorized documents according to established procedures.
- Answered questions about records or files.
- Scanned hard copy documents into electronic format for easy access.
- Modified or improved filing systems or implemented new filing systems.
- Tracked file movement within the office to minimize document loss.
- Implemented changes necessary for successful transition from paper-based medical records to an electronic medical record environment.
- Assisted users with basic navigation of the EMR system as needed.
- Broke down boxes for garbage and recycling.
Education
Some College (No Degree) - English
University of Washington
Seattle, WA06-2023
High School Diploma -
Kelso High School
Kelso, WA06-2023
Skills
- Appointment Scheduling
- Report Generation
- Calendar Management
- Document Preparation
- Guest Relations
- Front Office Management
- Appointment Confirmation
- Mail Sorting
- Call Routing
- Spreadsheet Tracking
- Office Organization
- Customer Service
- Complex Problem-Solving
- Issue Handling
- Listening Skills
- Effective Planning
- Client Confidentiality
- Risk Evaluation
- Safety Planning
- De-Escalation Techniques
- Suicide Prevention
Affiliations
- AVID
- Tutor
- Pedigrees
Accomplishments
- Grad of T Year (2023)
Timeline
Lead Front Desk Receptionist
Core Health
12.2023 - Current
Front Desk Receptionist
Core Health
07.2023 - 12.2024
Medical Records Clerk
Core Health
02.2022 - 12.2023
Filing Clerk
Core Health
02.2022 - 12.2023
Some College (No Degree) - English
University of Washington
High School Diploma -
Kelso High School
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