Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Case Manager
Hope House
10.2023 - Current
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Partnered with Law Enforcement to assist victims in submitting Emergent/Non-Emergent Ex-Partes
Head Volleyball Coach
Eclipse Volleyball Club
10.2023 - Current
Increased team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.
Strengthened relationships with alumni, boosting their involvement in supporting current players and teams.
Coordinated summer camps for aspiring volleyball players, fostering interest in the sport among young talents.
Overcame scheduling conflicts creatively while maintaining fairness amongst all participating teams within district competitions.
HR Benefits Manager
International House Of Prayer Kansas City
01.2023 - 10.2023
Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
Educated staff on the value of their benefits package through training sessions and informational materials.
Audited benefit programs and agreements to optimize service delivery.
Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
Assessed client requirements and developed targeted benefits solutions.
Educated new hires about different benefit plans.
Program Director/Head Volleyball Coach
Yucca Valley High School
05.2022 - 12.2022
Worked closely with organizational leadership and board of directors to guide operational strategy.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Administrative Assistant
Morongo Basin Healthcare District
06.2020 - 09.2021
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Administrative Assistant III
Sunflower Health Plan
11.2015 - 09.2017
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Assisted development and implementation of new administrative procedures.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Administrative Assistant II
Examinetics
10.2014 - 09.2015
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assisted coworkers and staff members with special tasks on daily basis.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Associate of Arts - Criminal Justice
Barstow Community College
06.2021
Skills
Problem-Solving
Case Management
Case Documentation
Organization and Multitasking
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Excel
Microsoft Word
Microsoft Outlook
Computer Proficiency
Timeline
Case Manager
Hope House
10.2023 - Current
Head Volleyball Coach
Eclipse Volleyball Club
10.2023 - Current
HR Benefits Manager
International House Of Prayer Kansas City
01.2023 - 10.2023
Program Director/Head Volleyball Coach
Yucca Valley High School
05.2022 - 12.2022
Administrative Assistant
Morongo Basin Healthcare District
06.2020 - 09.2021
Administrative Assistant III
Sunflower Health Plan
11.2015 - 09.2017
Administrative Assistant II
Examinetics
10.2014 - 09.2015
Associate of Arts - Criminal Justice
Barstow Community College
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