Katelyn Bernard
Summary
Highly motivated with 2 years of managerial experience, with an additional 10 years of sales experience in retail. A dedicated employee with high integrity, a strong work ethic, excellent customer service and leadership skills; in addition to working well with others. Familiar and comfortable working in fast paced, high volume, high stress level environments. Experience with Microsoft suite software.
Overview
19
19
years of professional experience
Work History
Store Manager
Starbucks Corp
Destin, FL
07.2017 - Current
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
- Ensured compliance with policies, standards and security measures.
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Completed profit and loss performance reports.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Reported to the district manager regarding all store and staff issues.
- Designated work to team members based on company needs, personal strengths and job knowledge.
Assistant Store Manager
Starbucks Corp
Miramar Beach, Fl, Florida
02.2017 - 07.2017
- Immediately addressed problems with customers to promote quick and successful resolution.
- Assisted Store Manager in meeting standards for customer service and quality.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Prioritized helping customers over completing other routine tasks in the store.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Mentored new sales associates to contribute to the store’s positive culture.
Shift Supervisor / Barista
Starbucks Corp
Destin, Florida
07.2007 - 02.2017
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Maximized customer service by overseeing operations and resolving issues in a timely manner.
- Managed store inventory, restocked supplies and placed orders.
- Handled money, balanced tills, processed credit card payment transactions and prepared bank deposits.
Retail Sales Associate And Key Holder
Caché
Destin, FL
07.2007 - 02.2015
- Ensured efficient and timely replenishment of sales floor merchandise.
- Generated brand awareness and positive product impressions to increase sales.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Supervised and directed merchandise and shipment processing.
Education
Bachelor of Arts - Communications
The University Of West Florida
Pensacola, FL2013
Associate of Arts - undefined
Northwest Florida State College
Niceville, FL2010
Skills
- Team leadership and coaching
- Order processing and Inventory management
- Personnel development
- Staff management, training and development
- Relationship building and management
- Strategic thinker
- Customer relations
- Excellent customer service skills
- Systems and software programs
REFERENCES
Erica Escalera
(812) 217-8547
eescalera@starbucks.com
Stephanie Jergans
(850) 582-2611
stc4@cox.net
Erin Gay
(904) 655-8966
erinkgay@gmail.com
Timeline
Store Manager
Starbucks Corp
07.2017 - Current
Assistant Store Manager
Starbucks Corp
02.2017 - 07.2017
Shift Supervisor / Barista
Starbucks Corp
07.2007 - 02.2017
Retail Sales Associate And Key Holder
Caché
07.2007 - 02.2015
Bachelor of Arts - Communications
The University Of West Florida
Associate of Arts - undefined
Northwest Florida State College