Katelyn Blomquist
Altoona,IA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Escalations Representative
Randstad / Wells Fargo
West Des Moines, IA
06.2024 - Current
- Develop and maintained positive customer relations and coordinated with team members to properly handle requests and questions & communicate effectively.
- Serve customers through phone and written contact with inquiries and complaints regarding financial products and services.
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory & non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
Lead Supervisor - Operations Manager
Coach Outlet
Altoona, IA
08.2021 - 06.2024
- Oversee employee performance, correct problems and increased efficiency to maintain productivity targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed internal operational standards and productivity targets & ordered store/back office supplies while maintaining fixed budget.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine audits and inspections to check quality and compliance with established specifications.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Account Executive
Express Logistics
Urbandale, IA
11.2022 - 11.2023
- Qualified leads, making 80-100 cold calls daily, built relationships and executed sales strategies to drive new business.
- Managed supply chain operations to achieve timely and accurate delivery of goods and services.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Retail Sales Specialist
Victoria Secret & PINK
West Des Moines, IA
05.2021 - 08.2021
- Greeted customers, helped locate merchandise and suggested suitable options for personal style and fit.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotion's.
Direct Care Worker
Synergy HomeCare
Yuma, AZ
12.2020 - 05.2021
- Assisted over 20 clients with daily living needs in home to maintain self-esteem and general wellness.
- Transported individuals to events and activities, & medical appointments.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to client manager.
Education
No Degree - Nursing Science
Arizona Western College
Yuma, AZ08.2021
No Degree - Physical Therapy (Pre-Physical Therapy)
Grand Canyon University
Phoenix, AZ08.2019
High School Diploma -
Antelope Union High School
Wellton, AZ05.2019
Skills
- Attention to Detail
- Inventory Management and Operations
- Consistent & Dependable
- Problem Anticipation and Resolution
- Business Development and Planning
- Goals and Performance
- Account Management
- Microsoft Office
Timeline
Escalations Representative
Randstad / Wells Fargo
06.2024 - Current
Account Executive
Express Logistics
11.2022 - 11.2023
Lead Supervisor - Operations Manager
Coach Outlet
08.2021 - 06.2024
Retail Sales Specialist
Victoria Secret & PINK
05.2021 - 08.2021
Direct Care Worker
Synergy HomeCare
12.2020 - 05.2021
No Degree - Nursing Science
Arizona Western College
No Degree - Physical Therapy (Pre-Physical Therapy)
Grand Canyon University
High School Diploma -
Antelope Union High School