Sheri Jackson
WELLS FARGO
Ottumwa,IA
12
years of professional experience
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Work History
Escalations Representative
11 Years 3 Months- Managed escalated customer complaints across the company
- Serve as an intermediary between parties to resolve dispute matters, negotiate, and enact settlements accordingly
- Sought appropriate courses of action, conducted investigative steps to identify issues, and processed complex transactions
- Managed escalated customer complaints company-wide, providing tailored solutions for special handling as needed
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate courses of action.
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and not-regulatory flags, and classify risks appropriately in the case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
Loan Servicing Specialist 2
8 Months- Managed daily mortgage document workflow by splitting, indexing, and pulling relevant information to ensure document accuracy and completeness.
- Updated loan records in servicing systems, ensuring data integrity and timely completion of daily work.
- Managed loan account maintenance, ensuring servicing records remained accurate and compliant with policy.
Education
BS - Communications / Public Relations, Art
Major: Communications / Public Relations | Minor: Art
No Degree - General Studies
- Microsoft Word, Excel, PowerPoint class
- Motivational Management Classes
Skills
Management
Leadership
Verbal and written communication
Data entry proficiency
Customer relations
Paperwork processing
Staff training
Multitasking
Attention to detail
Organizational skills
Time management
Customer service
Microsoft office
Timeline
Escalations Representative
WELLS FARGO
07.2015 - CurrentRead More
Loan Servicing Specialist 2
Aerotek - Wells Fargo
11.2014 - 07.2015Read More
MidAmerica Nazarene University
BS from Communications / Public Relations, Art
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Johnson County Community College
No Degree from General Studies
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