Katelyn Brezniak
Toms River,NJ
Summary
Dynamic customer support professional with a goal-oriented mindset, skilled in schedule coordination and problem resolution. At Lester Glenn Auto Group, I enhanced customer satisfaction through proactive communication and efficient service, achieving high levels of client retention. Strong organizational abilities and product knowledge ensure exceptional service delivery in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Rental Hub Representative
Lester Glenn Auto Group
03.2024 - Current
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental vehicles.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet customer needs.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Communicate with advisors and managers from different locations to set up rentals.
BDC Service Representative
Lester Glenn Auto Group
03.2024 - 03.2024
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Provided exceptional service with knowledge of products and services.
- Achieved high level of customer service by assisting customers and assessing needs.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Car Care Express Advisor
Lester Glenn Auto Group
01.2024 - 03.2024
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to customers at all times.
- Assisted customers with scheduling service visits and providing them with information on what their vehicle may need at a specific mileage interval.
- Provide excellent customer service with a smile.
Rental Hub Representative
Lester Glenn Auto Group
11.2022 - 01.2024
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental vehicles.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet customer needs.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Communicate with advisors and managers from different locations to set up rentals.
Valet
Lester Glenn Auto Group
09.2020 - 11.2022
- As a valet at a high volume dealership, it is my responsibility to tag customers vehicles upon arrival, scan the vehicles tire tread depth, drive customers to and from the dealership, and overall customer satisfaction.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Provided punctual, polite valet services to uphold professional standards.
- Resolved customer complaints through calm, constructive communication.
Cashier
Advance Auto Parts
04.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Processed new orders quickly and accurately, completing many transactions daily.
Sales Associate
Pep Boys
05.2019 - 06.2019
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
- Customers received merchandise recommendations based on their needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organizing arrangements to promote items.
Cashier
PetSmart
01.2019 - 05.2019
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Efficiently and accurately processed a large number of transactions.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Greeted and gave product information as customers entered the store.
Rink Attendant
Winding River Skating Center
09.2017 - 04.2018
- Supply customers with their entry passes to the rink.
- Help customers get the right size skate.
- Ensure the safety of our guests by enforcing the rules on the skating rink.
- Promoting good customer satisfaction.
Ride Attendant
Six Flags Great Adventure
04.2017 - 11.2017
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Provide a safe and fun environment for guests.
Education
High School Diploma -
Toms River North High School
Toms River, NJ06-2022
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Schedule coordination
- Cost estimates
- Strong organization
- Appointment scheduling
- Teamwork and collaboration
- Product knowledge
- Verbal and written communication
- Money handling
- Decision-making
- Problem resolution
- Phone etiquette
Timeline
Rental Hub Representative
Lester Glenn Auto Group
03.2024 - Current
BDC Service Representative
Lester Glenn Auto Group
03.2024 - 03.2024
Car Care Express Advisor
Lester Glenn Auto Group
01.2024 - 03.2024
Rental Hub Representative
Lester Glenn Auto Group
11.2022 - 01.2024
Valet
Lester Glenn Auto Group
09.2020 - 11.2022
Cashier
Advance Auto Parts
04.2020 - 08.2020
Sales Associate
Pep Boys
05.2019 - 06.2019
Cashier
PetSmart
01.2019 - 05.2019
Rink Attendant
Winding River Skating Center
09.2017 - 04.2018
Ride Attendant
Six Flags Great Adventure
04.2017 - 11.2017
High School Diploma -
Toms River North High School
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