Katelyn Brose
Saint Paul,Minnesota
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
HHA
Northern Stars
North Oaks, MN
03.2024 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Resident Assistant
New Perspective Sr Living
Arden Hill. MN
06.2023 - 03.2024
- Participated in helping residents with activities of Daily Living, such as Dressing, bathing, grooming,
- Medication Administration
- Activities
- Worked along side nursing to help implement new ideas that would be helpful to the team.
Resident Assistant
Mew Perspective Sr. Living
Woodbury, MN
09.2017 - 08.2019
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Assisted residents in preparing for activity and social programs.
- Responded to room transfers, incident reports, and maintenance requests.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Clerical Assistant
United Family Care
Saint Paul, MN
10.2016 - 11.2017
- Helped front desk staff register and process patients.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
Server Assistant
Sweet Water Bar and Grill
Saint Paul, MN
06.2013 - 09.2016
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
High School Diploma -
Harding Senior High School
Saint Paul, MNNo Degree - CNA
Saint Paul College - A Community And Technical College
Saint Paul, MN07.2019
Skills
- Prompt
- Quality Assurance
- Data Entry
- Attention to Detail
- Patient Care
- Compassion and Empathy
- Reliable team player
Timeline
HHA
Northern Stars
03.2024 - Current
Resident Assistant
New Perspective Sr Living
06.2023 - 03.2024
Resident Assistant
Mew Perspective Sr. Living
09.2017 - 08.2019
Clerical Assistant
United Family Care
10.2016 - 11.2017
Server Assistant
Sweet Water Bar and Grill
06.2013 - 09.2016
High School Diploma -
Harding Senior High School
No Degree - CNA
Saint Paul College - A Community And Technical College