Katelyn Brown
Flagler Beach,Florida
Summary
Consumer Access Specialist with 14+ years of experience excelling in customer service and conflict resolution. Demonstrates proficiency in MS Office and technical documentation while fostering positive guest engagement and efficient time management. Passionate about delivering outstanding service and driving continuous improvement in customer satisfaction.
Overview
14
14
years of professional experience
Work History
Server
Beachfront Bar & Grille
Flagler Beach
11.2022 - Current
- Supported bussers with table-cleaning during high-volume shifts
- Listened to guest needs and responded promptly for personalized service.
Teacher
Little Angels Daycare
Bunnell
05.2018 - 08.2020
- Documented student progress and attendance records using established methods
- Administered formal and informal educational assessments, recording findings appropriately
- Kept organized academic records and reports for progress tracking
- Maintained bright, organized and well-kept classroom.
Customer Service Agent
Enhanced Resource Center
Waycross
05.2018 - 10.2019
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns, set appointments and close sales.
Server
Outback Steakhouse
Palm Coast
07.2011 - 12.2013
- Informed customers of ingredients and allergens to support sensible menu choices
- Reconciled cash tills from dining sales as part of closing duties
- Orchestrated seamless dining experiences, enhancing customer satisfaction and driving repeat business through attentive service and efficient order management.
Assistant
Human Resources
Bunnell
05.2010 - 08.2010
- Maintained clean, organized, and well-stocked workspaces, ensuring efficient operations
- Sorted and distributed daily mail, ensuring timely handling of urgent matters
- Collected client information, enhancing customer interactions and service delivery
- Scheduled interviews, streamlining recruitment activities and improving hiring efficiency
- Created presentations for meetings, contributing to effective communication and decision-making.
Education
Associate of Applied Science - Medical Coding & Billing
Florida Technical College
Deland, Florida10.2024
High School -
Matanzas High School
Palm Coast, Florida05.2011
Skills
- Guest Engagement
- Conflict Resolution
- Time Management
- Positive Attitude
- Proficiency In MS Office
- Technical Documentation
- Production Standards
- Testing Procedures
Additional Information
Maintained clean, organized, and well-stocked workspaces, ensuring efficient operations., Sorted and distributed daily mail, ensuring timely handling of urgent matters., Collected client information, enhancing customer interactions and service delivery., Scheduled interviews, streamlining recruitment activities and improving hiring efficiency., Created presentations for meetings, contributing to effective communication and decision-making.
Personal Information
Title: Consumer Access Specialist
Languages
American Sign Language, Skillful
Timeline
Server
Beachfront Bar & Grille
11.2022 - Current
Teacher
Little Angels Daycare
05.2018 - 08.2020
Customer Service Agent
Enhanced Resource Center
05.2018 - 10.2019
Server
Outback Steakhouse
07.2011 - 12.2013
Assistant
Human Resources
05.2010 - 08.2010
Associate of Applied Science - Medical Coding & Billing
Florida Technical College
High School -
Matanzas High School
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