Katelyn Camarillo
Santa Ana,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude that contributes her all. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Comerica Bank
Newport Beach, CA
10.2022 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed and implemented operational procedures to ensure quality standards are met.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Financial Services Representative
Goldenwest Credit Union
Roy, UT
01.2022 - 09.2022
- Provided exceptional customer service while accurately processing routine transactions.
- Processed wire transfers for customers both domestically and internationally.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Seasonal Worker
Costco
Bountiful, UT
09.2021 - 01.2022
- Interacted politely with customers to promote quality service during checkout.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Head Hostess
Benihana
Newport Beach, CA
08.2019 - 03.2020
- Assisted with seating arrangements for large groups and special occasions.
- Greeted guests upon arrival and escorted them to their tables.
- Trained new staff on proper hosting procedures and policies.
Seasonal Worker
Madewell
Costa Mesa, CA
11.2019 - 02.2020
- Assisted customers with product selection and purchase decisions.
- Operated a cash register to process customer payments.
- Organized merchandise displays on the sales floor.
Brand Representative
Abercrombie & Fitch
Costa Mesa, CA
10.2017 - 08.2019
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06-2017
Skills
- Active Listening
- Building rapport
- Customer Service
- Organizational Skills
- Rapid Learning Abilities
- Report Generation
- Paperwork Processing
- Product Sales
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Comerica Bank
10.2022 - Current
Financial Services Representative
Goldenwest Credit Union
01.2022 - 09.2022
Seasonal Worker
Costco
09.2021 - 01.2022
Seasonal Worker
Madewell
11.2019 - 02.2020
Head Hostess
Benihana
08.2019 - 03.2020
Brand Representative
Abercrombie & Fitch
10.2017 - 08.2019
High School Diploma -
Saddleback High School
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