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Katelyn Carlson
Seneca,SC
Summary
Detail-oriented professional with strong skills in defensive driving, accurate package processing, and understanding postal regulations. Proven ability to enhance delivery efficiency and customer satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Assistant Rural Carrier
United States Postal Service, USPS
Seneca, SC
08.2023 - Current
- Sorted and organized mail for efficient delivery routes, ensuring timely service.
- Assisted rural carriers with daily operations, enhancing overall workflow and productivity.
- Managed customer inquiries and complaints, providing exceptional service and support.
- Maintained accurate records of deliveries and pickups, ensuring compliance with USPS standards.
- Sorted mail according to order of address appearance for easy access in field.
- Organized mail ahead of delivery runs for correct routing.
- Adapted quickly to unexpected changes in route assignments due to staffing needs or other factors impacting operations.
- Sorted mail accurately and efficiently, expediting the delivery process for customers.
- Handled sensitive materials with care, safeguarding confidential information for customers.
- Collaborated with team members to optimize delivery schedules and improve route efficiency.
- Trained new staff on operational procedures and safety protocols, fostering a knowledgeable team environment.
- Provided excellent customer service by addressing questions or concerns regarding deliveries and postal services.
- Navigated adverse weather conditions to complete assigned routes without sacrificing punctuality or safety standards.
- Collaborated with fellow team members to address delivery issues and improve overall service quality.
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
- Ensured vehicle maintenance was up-to-date, promoting safety and reliability during daily routes.
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
- Maintained accurate records of mail delivery for audit purposes and route adjustments.
- Reported any unusual circumstances or safety hazards observed on routes to supervisors for prompt resolution.
Postal Service Employee
United Postal Service
Seneca, SC
09.2021 - 08.2023
- Processed incoming and outgoing mail using automated sorting systems.
- Ensured timely delivery of packages by adhering to established routes.
- Assisted in training new employees on safety protocols and operational procedures.
- Maintained accurate inventory records for postal supplies and equipment.
- Collaborated with team members to improve workflow efficiency during peak seasons.
- Resolved customer inquiries regarding mail services, enhancing customer satisfaction.
- Monitored quality control measures to ensure compliance with postal regulations.
- Implemented process improvements that reduced handling times for packages.
- Enhanced the reputation of the postal service through exemplary customer interactions, fostering trust and loyalty among patrons.
- Improved mail delivery efficiency by accurately sorting and organizing mail for carrier routes.
- Contributed to the reduction of lost or misdirected mail by diligently updating address changes in the system.
- Supported revenue growth initiatives by promoting postal products and services, meeting sales goals set by management.
- Maintained a safe work environment by adhering to safety protocols and reporting any hazardous conditions.
- Streamlined mail processing operations through the effective use of automated sorting equipment and adherence to established procedures.
- Promoted a positive work atmosphere through consistent professionalism, respectful communication, and collaboration with colleagues.
- Demonstrated adaptability during peak seasons or high-volume periods by effectively balancing quality service provision with time management strategies.
- Boosted operational efficiency with regular maintenance of mail-processing equipment, minimizing downtime due to mechanical issues.
- Maximized customer convenience by efficiently managing post office box rentals, key distribution, and payment collections.
- Increased customer engagement using personalized service approaches that demonstrate an understanding of individual preferences.
- Ensured compliance with all USPS regulations while performing daily tasks such as mail collection, sorting, and delivery.
- Assisted customers in resolving issues related to undelivered or damaged mail, providing prompt solutions that met their needs.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers.
- Monitored inventory of postage stamps and made orders to replenish.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Prepared reports to track mail volumes, fees and other related data.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
Assistant Rural Carrier
United States Postal Service, USPS
Seneca, SC
09.2018 - 09.2021
- Sorted and organized mail for efficient delivery routes, ensuring timely service.
- Assisted rural carriers with daily operations, enhancing overall workflow and productivity.
- Managed customer inquiries and complaints, providing exceptional service and support.
- Maintained accurate records of deliveries and pickups, ensuring compliance with USPS standards.
- Collaborated with team members to optimize delivery schedules and improve route efficiency.
- Trained new staff on operational procedures and safety protocols, fostering a knowledgeable team environment.
- Reported any unusual circumstances or safety hazards observed on routes to supervisors for prompt resolution.
- Handled sensitive materials with care, safeguarding confidential information for customers.
- Kept informed of changes in postal regulations and procedures, maintaining a high level of expertise in job duties.
- Safeguarded mail security by adhering strictly to USPS guidelines regarding handling and processing of parcels.
- Sorted mail accurately and efficiently, expediting the delivery process for customers.
- Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
- Performed additional tasks as needed to support full-time carriers during vacations or absences, ensuring consistent service levels were maintained for customers.
- Enhanced customer satisfaction by promptly delivering mail and packages to rural addresses.
- Ensured vehicle maintenance was up-to-date, promoting safety and reliability during daily routes.
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
- Contributed positively to workplace culture through proactive communication and collaboration with colleagues.
- Collaborated with fellow team members to address delivery issues and improve overall service quality.
- Navigated adverse weather conditions to complete assigned routes without sacrificing punctuality or safety standards.
- Provided excellent customer service by addressing questions or concerns regarding deliveries and postal services.
- Exceeded expectations by consistently completing assigned routes ahead of schedule without compromising quality.
- Adapted quickly to unexpected changes in route assignments due to staffing needs or other factors impacting operations.
- Organized mail ahead of delivery runs for correct routing.
- Sorted mail according to order of address appearance for easy access in field.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Signed and received mail with signature requirements upon delivery and loading.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Employed GPS and other navigational tools to find shortest routes to locations.
Dog Bather
PetSmart Charities
Seneca, SC
02.2015 - 05.2015
- Performed thorough cleaning and grooming for various dog breeds, ensuring quality care and comfort.
- Maintained knowledge of pet care products and hygiene practices to enhance customer satisfaction and pet wellness.
- Assisted in training junior staff on bathing techniques and safe handling of animals to improve team efficiency.
- Developed efficient workflow processes for bathing and drying dogs, reducing overall service time while maintaining quality.
- Monitored animal behavior during baths to ensure safety and comfort, effectively addressing any concerns promptly.
- Collaborated with groomers to create tailored grooming plans based on individual pet needs, enhancing service offerings.
- Implemented improved sanitation protocols that elevated cleanliness standards, contributing to a healthier environment for pets.
- Led initiatives for client education on proper at-home grooming practices, fostering long-term customer relationships and loyalty.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
- Reduced appointment cancellations by promptly confirming scheduled bookings with clients.
- Maintained a clean and organized workspace for efficient grooming operations.
- Promoted additional grooming services such as nail trimming or ear cleaning when appropriate, increasing overall revenue for the business.
- Contributed to a positive team environment by assisting coworkers with tasks as needed.
- Increased repeat business with personalized care and attention to each dog''s unique needs.
- Effectively communicated post-bathing care instructions to pet owners, promoting optimal coat health between visits.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Optimized scheduling system by recognizing peak hours and adjusting appointment slots accordingly.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Educated visitors and staff on proper animal care and handling.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Assisted with development of animal behavior modification plans.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Vet Technician Assistant
Clemson Animal Hospital
Seneca, SC
08.2014 - 02.2015
- Assisted veterinarians in performing routine examinations and procedures on animals.
- Monitored vital signs and administered medications as directed by veterinary staff.
- Maintained clean and organized surgical environments to ensure patient safety.
- Educated pet owners on post-operative care and health maintenance for their animals.
- Collaborated with team members to improve workflow efficiency in clinic operations.
- Implemented inventory management processes to optimize supply levels for clinical needs.
- Supported client communication, addressing inquiries and enhancing overall customer experience.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
- Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
- Promoted client satisfaction by addressing concerns promptly and educating pet owners on animal health issues.
- Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.
- Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
- Facilitated communication between veterinarians and pet owners regarding treatment plans, ensuring clear understanding of expectations for optimal results.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
- Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
- Maintained inventory levels of medical supplies, reducing stock shortages and ensuring timely delivery of necessary items for patient care.
- Prepared animals for surgery by performing pre-operative tasks such as shaving surgical sites and administering anesthesia monitors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Collected patient biopsies and blood samples for laboratory analysis.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Performed testing and completed blood counts.
- Prepared animals for surgical procedures.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
- Observed animals for signs of distress or illness.
- Assisted in examination and treatment of animals in veterinary clinic.
- Restrained animals for examination and treatment.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Monitored vital signs and provided nursing care for animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Kept detailed records of animal treatments and medications.
- Assisted veterinarians with euthanasia of animals.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Collected and processed samples for laboratory testing.
- Monitored laboratory animal behavior and health.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Internet Picker
GNC Distribution
Anderson, SC
01.2011 - 05.2011
- Operated handheld scanners to efficiently pick and organize inventory.
- Ensured accurate order fulfillment by verifying product codes and quantities.
- Collaborated with team members to optimize picking routes and reduce processing time.
- Trained new staff on safety protocols and efficient picking techniques.
- Monitored stock levels to identify replenishment needs and prevent shortages.
- Implemented best practices for maintaining a clean and organized workspace.
- Assisted in inventory audits to ensure accuracy of stock records and minimize discrepancies.
- Coordinated with shipping department to streamline packaging processes for timely dispatches.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Sorted and organized items in designated areas for easy access.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Followed safety protocols and procedures to minimize workplace accidents.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
- Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept work areas neat, clean and free from debris.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Managed timely and effective replacement of damaged or missing products.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Supervised and trained new staff in performing census.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
No Degree - Veterinary Science
Tri-County Technical College
Pendleton, SC05-2015
Skills
- Defensive driving
- Accurate package processing
- Understanding postal regulations
- Comprehensive route analysis
Certification
- Defensive driving Training - Two weeks
Timeline
Assistant Rural Carrier
United States Postal Service, USPS
08.2023 - Current
Postal Service Employee
United Postal Service
09.2021 - 08.2023
Assistant Rural Carrier
United States Postal Service, USPS
09.2018 - 09.2021
Dog Bather
PetSmart Charities
02.2015 - 05.2015
Vet Technician Assistant
Clemson Animal Hospital
08.2014 - 02.2015
Internet Picker
GNC Distribution
01.2011 - 05.2011
No Degree - Veterinary Science
Tri-County Technical College