Katelyn Cooper
Springfield,VA
Summary
High performing professional with experience and proficiency in financial services, small business development, administration, management, and customer interaction. Strong interpersonal skills, proficient in fostering positive relationships and communicating effectively at all levels. Ability to thrive in demanding environments while skillfully managing multiple priorities. Seeking to utilize experience and exceptional work ethic in an organization that values dedication and results.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Franchise Financial Specialist
The Brothers That Just Do Gutters
07.2022 - Current
- .Educated clients on financial topics and best practices.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Provided training support Franchise wide on QuickBooks, internal financial spreadsheets, and CRM systems
- Executed financial assurance audits and implemented new metrics to support business changes.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Identified accounting errors when cross-referencing documents and database information.
General Manager
The Brothers That Just Do Gutters
05.2019 - 07.2022
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Veterans Support Manager
Troops Into Transportation
Columbus, GA
06.2018 - 05.2019
- Collaborated with external stakeholders to improve Veteran job placement.
- Reviewed process, requirements and registration information with students to facilitate driver education enrollment.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Completed forms and reports to facilitate admission, transfer or discharge.
Education Associate
Capital One Financial Corporation
Plano, TX
11.2011 - 10.2015
- Created and oversaw the Management Development Program for Financial Services.
- Worked with key leadership across Financial Services to meet business growth needs
- Led and directed training assignments, tasks and schedules.
- Managed new employee orientation training process
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Education
BBA - Human Resources Management
Strayer University
Washington, DC 11.2013 - 05.2015
Human Resources Management
Huntington University
Huntington, IN 08.2008 - 05.2010
Skills
Business development
Teamwork and collaboration
Attention to detail
Office administration
Documentation and reporting
Financial leadership
Staff management
Performance improvement
Business administration
Training development
Talent management
Training and mentoring
File and records management
Policies and procedures
Strategic planning
Coaching and mentoring
Financial services
Customer-focused
MS Office expert
Exceptional interpersonal communication
Effective problem solver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Franchise Financial Specialist
The Brothers That Just Do Gutters
07.2022 - Current
General Manager
The Brothers That Just Do Gutters
05.2019 - 07.2022
Veterans Support Manager
Troops Into Transportation
06.2018 - 05.2019
BBA - Human Resources Management
Strayer University
11.2013 - 05.2015
Education Associate
Capital One Financial Corporation
11.2011 - 10.2015
Human Resources Management
Huntington University
08.2008 - 05.2010