Katelyn Courtright
Lapoint,UT
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Professional in ophthalmology field with strong background in diagnostic testing, patient care, and surgical assistance. Known for balancing precision and efficiency in fast-paced environments, while maintaining collaborative team spirit to ensure optimal patient outcomes. Adept at adapting to evolving needs and leveraging advanced technical skills such as visual acuity testing, tonometry, and slit-lamp examinations. Dependable and results-driven, consistently delivering high-quality performance.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Maurices
08.2022 - 02.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
Receptionist
Uintah Basin Healthcare
09.2017 - 03.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Ophthalmology Assistant
The Eye Institute of Utah
07.2014 - 04.2016
- Prepared patients and administered basic eye exam tests.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Conducted tonometry or tonography tests to measure intraocular pressure.
Optometric Technician
Roosevelt Vision Clinic
06.2014 - 08.2015
- Assisted with patient intake and preliminary vision assessments using autorefractors and tonometers.
- Performed routine diagnostic tests, ensuring accurate data collection for optometrists' evaluations.
- Maintained equipment calibration, enhancing reliability of testing processes and patient outcomes.
- Managed inventory of optical supplies, optimizing stock levels to prevent shortages and delays.
Education
High School Diploma -
Union High School
Roosevelt, UT05.2013
Skills
- Stockroom Upkeep
- Product Recommendations
- Customer Needs Assessment
- POS System Operation
- Store Opening and Closing
- Cash Handling
- Teamwork and Collaboration
- Display Setup
- Order Processing
- Customer Service
- Sales and Promotions
- Locating Merchandise
- Visual field testing
- Ophthalmic imaging
- Electronic medical records
- Insurance verification
- HIPAA
- Corneal topography
- OSHA standards
- Fundus photography
- Medical history taking
- Instrument sterilization
- Retinoscopy techniques
- Slit-lamp examination
- Ocular motility evaluation
- Optical biometry
- Intraocular pressure measurement
- Chart documentation
- Patient education
- Vision testing
- Medication administration
- Medical history documentation
- Supply restocking
- Cleaning & sanitation
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Calm under pressure
- Active listening
Timeline
Retail Sales Associate
Maurices
08.2022 - 02.2023
Receptionist
Uintah Basin Healthcare
09.2017 - 03.2020
Ophthalmology Assistant
The Eye Institute of Utah
07.2014 - 04.2016
Optometric Technician
Roosevelt Vision Clinic
06.2014 - 08.2015
High School Diploma -
Union High School