Katelyn Crawford
Casselberry,FL
Summary
Hardworking and passionate UO Team leader with strong organizational skills eager to secure a role with security operations management.
Overview
4
4
years of professional experience
Work History
Status Sergeant
Universal Orlando
03.2022 - Current
- Ensure screening equipment functionality daily, such as x-ray, metal detectors, wands and any other necessary screening items
- Work on special assignments such as coordinating with emergency management to create advance training on emergency response procedures for officers
- Maintain vehicle and gate equipment accountability in accordance with SOP guidelines.
- Provide accurate communications throughout multiple shifts with the use of verbal and written passdowns.
- Create inventory requisitions to maintain departmental readiness.
- Defuse and resolve conflict with guests and team members.
- Offer friendly and efficient service to customers.
- Work with other departments to ensure maximum guest satisfaction and safety
- Support team member needs while adhering to company demands and expectations.
- Facilitate officer schedules in accordance to departmental time requirements.
- Promote officer development and growth within the department.
Security Officer
Universal Orlando
04.2021 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and guests by regularly patrolling premises and monitoring surveillance feed.
Access Control Officer
Universal Orlando
11.2021 - 02.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Kept check-in area clean and neat at all times.
Skills
- Conflict Resolution
- Emergency Situations
- Access Control Procedures
- Interpersonal Communication
- Attention to Detail
- Assertiveness
- Security Team Leadership
- Resource Allocation
- Patrol Procedures and Management
- Incident Reporting
Timeline
Status Sergeant
Universal Orlando
03.2022 - Current
Access Control Officer
Universal Orlando
11.2021 - 02.2022
Security Officer
Universal Orlando
04.2021 - Current