Katelyn Daniels
Plainfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Light Source Lighting
Plainfield, IL
07.2025 - Current
- Led product demonstrations to enhance customer engagement and drive sales.
- Developed and maintained strong relationships with customers, fostering brand loyalty.
- Provided exceptional customer service, resolving inquiries efficiently and effectively.
Customer Service Representative
Twisted Pin
Plainfield, IL
02.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Barista
Starbucks
Joliet, IL
03.2023 - 12.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Provided customers with product details, coffee blends and preparation descriptions.
Barista/Fulfillment Associate
Target
Naperville, IL
02.2022 - 12.2022
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Demonstrated great teamwork skills with staff members involved in production and transport
Escrow Assistant
First American Title Insurance Co
Warrenville, IL
07.2021 - 01.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Reviewed files, records and other documents to obtain information or respond to requests.
Keyholder/Game Master
the Wandering Dragon
Plainfield, IL
11.2019 - 02.2020
- Delivered timely and accurate direction to keep game moving and players interested and engaged.
- Observed and listened to players in order to stay up to date on gameplay.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Party Host/Customer Service Representative
Plainfield Lanes
Plainfield, IL
09.2017 - 11.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Education
High School Diploma -
Plainfield South High School
Plainfield, IL05-2019
Music Education/Theatrical Design and Technology
North Central College
Naperville, ILSkills
- Professional Demeanor
- Positive and Professional
- File Management
- Customer service
- Time management
Timeline
Sales Associate
Light Source Lighting
07.2025 - Current
Customer Service Representative
Twisted Pin
02.2024 - 06.2025
Barista
Starbucks
03.2023 - 12.2023
Barista/Fulfillment Associate
Target
02.2022 - 12.2022
Escrow Assistant
First American Title Insurance Co
07.2021 - 01.2022
Keyholder/Game Master
the Wandering Dragon
11.2019 - 02.2020
Party Host/Customer Service Representative
Plainfield Lanes
09.2017 - 11.2019
Music Education/Theatrical Design and Technology
North Central College
High School Diploma -
Plainfield South High School