Katelyn Dawson
New Braunfels ,Texas
Summary
Dynamic and dedicated professional with experience as a Sonic Crew Member, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient order management and clear communication. Skilled in cash handling and multitasking, consistently improving service speed during peak hours while maintaining high-quality standards.As well as the ability to learn quickly and work on the fly in order to finish the task.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sonic Crew Member/Carhop
Sonic
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
None -
Canyon High School
New Braunfels, TX05.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
- Taking orders
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Basic math
- Verbal and written communication
- Heavy lifting
- Learning agility
- Store opening and closing
- Valid Driver's license
- Telephone etiquette
- Food running
- Beverage preparation
- Diversity awareness
- Willingness to learn
- Reliability and punctuality
Certification
Food handling certification
Languages
American Sign Language
Elementary
Timeline
Sonic Crew Member/Carhop
Sonic
05.2023 - Current
None -
Canyon High School
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