Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
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Katelyn Day

Ravenna,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Apprentice General Manager

Chipotle Mexican Grill
03.2023 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Service Manager

Chipotle Mexican Grill
05.2021 - Current
  • Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
  • Evaluated and improved operations and financial outlooks
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.

Line Worker

New York Frozen Foods
10.2020 - 03.2021
  • Learned the practices of an assembly line and quickly became one of the top producers
  • Maintained a clean and safe working situation.

Factory Worker

Minerva Dairy
04.2020 - 08.2020
  • Handled food with sanitation and safety in mind
  • Worked at a pace consistent with job production standards
  • Adhered to all company safety rules and product guidelines.

Crew Member

Dairy Queen
03.2019 - 02.2020
  • Worked as a team member with other restaurant professionals to ensure satisfied customers
  • Worked well with other crew members and followed safety guidelines.

Crew

Arrowhead Orchard
08.2017 - 11.2019
  • Worked to ensure a positive and hassle-free customer experience
  • Helped to increase customer return rates by providing excellent customer service at all times.

Education

Kent State University
05.2022

Minerva High School
05.2020

Skills

  • Analytical Thinking Skills
  • Fast Learner
  • Management
  • Critical thinking and problem solving
  • Performance Improvement
  • Employee Development
  • Data Analysis
  • Administrative Management
  • Inventory Management
  • Business Forecasting
  • KPI Tracking
  • Schedule Management

Hobbies and Interests

I enjoy various activities such as hiking, weight lifting, reading, journaling, thrifting, while trying to learn a new skill of drum playing.

Certification

  • ServSafe certified since march of 2022

Timeline

Apprentice General Manager

Chipotle Mexican Grill
03.2023 - Current

Service Manager

Chipotle Mexican Grill
05.2021 - Current

Line Worker

New York Frozen Foods
10.2020 - 03.2021

Factory Worker

Minerva Dairy
04.2020 - 08.2020

Crew Member

Dairy Queen
03.2019 - 02.2020

Crew

Arrowhead Orchard
08.2017 - 11.2019

Kent State University

Minerva High School

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Katelyn Day