Elaidys Sala
West Palm Beach,FL
Summary
Demonstrates strong analytical skills, with a proven ability to quickly adapt to new environments. . Brings a positive attitude and commitment to learning and continuous growth. Excellent communication and organizational skills to enhance guest experiences and support team goals.
Overview
9
9
years of professional experience
Work History
Apprentice General Manager
Chipotle
08.2023 - Current
- Handled customer complaints with professionalism and diplomacy, resolving issues promptly to maintain brand reputation.
- Coordinated with upper management to develop strategies for business growth and expansion opportunities.
- Implemented cost-saving measures by optimizing staff schedules and reducing waste in inventory management.
- Managed inventory effectively by conducting regular audits and adjusting orders accordingly, minimizing stockouts or excess product buildup.
- Oversaw financial aspects of the establishment, including budgeting, forecasting, and analysis of profit margins.
- Managed daily tasks to ensure smooth operations, maintaining a high level of customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
Front Desk Receptionist
Trump National Doral Miami
11.2022 - 07.2023
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Tracked important information in Opera spreadsheets and ran reports or generated graphs using data.
Assistant Manager
Emprocan
08.2018 - 09.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Front Desk Agent
Memories Flamenco
11.2015 - 07.2018
- Greet guests at the front desk and engage in pleasant conversations while managing the check-in process.
Maintained the reception area organized and clean to create a professional and welcoming environment for visitors and employees.
Education
Some College (No Degree) - Tourism And Hospitality
Formatur
CubaSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
Timeline
Apprentice General Manager
Chipotle
08.2023 - Current
Front Desk Receptionist
Trump National Doral Miami
11.2022 - 07.2023
Assistant Manager
Emprocan
08.2018 - 09.2022
Front Desk Agent
Memories Flamenco
11.2015 - 07.2018
Some College (No Degree) - Tourism And Hospitality
Formatur
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