Richard Brown
Minneapolis,MN
Summary
Dynamic operations manager with a proven track record at Chipotle, excelling in staff development and customer service. Enhanced team performance through targeted training initiatives and data-driven decision making, achieving significant improvements in efficiency and satisfaction. Skilled in compliance management and fostering collaboration, driving operational success and growth.
Overview
5
5
years of professional experience
Work History
Apprentice General Manager
Chipotle
Minneapolis, MN
02.2023 - Current
- Assisted in managing daily operations and ensuring compliance with safety standards.
- Supported training initiatives for new team members, enhancing onboarding processes.
- Engaged with customers to provide exceptional service and resolve inquiries.
- Collaborated with team members to maintain cleanliness and organization of the restaurant.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored food preparation procedures to ensure consistency and quality standards.
- Contributed to achieving sales targets through effective upselling techniques.
- Participated in team meetings to discuss performance metrics and operational improvements.
- Initiated changes to the store layout in order to maximize floor space utilization, resulting in increased revenue per square foot.
- Enhanced team performance through regular coaching sessions, fostering an environment of continuous improvement.
- Established open lines of communication among staff members promoting collaboration across different departments.
- Implemented cost-saving measures by optimizing staff schedules and reducing waste in inventory management.
- Managed inventory effectively by conducting regular audits and adjusting orders accordingly, minimizing stockouts or excess product buildup.
- Streamlined operational processes through regular assessment and adjustment of procedures, resulting in increased efficiency.
- Managed payroll administration accurately ensuring timely processing while adhering to company guidelines.
- Oversaw financial aspects of the establishment, including budgeting, forecasting, and analysis of profit margins.
- Developed strong relationships with vendors and suppliers to improve purchasing power and secure advantageous pricing options.
- Handled customer complaints with professionalism and diplomacy, resolving issues promptly to maintain brand reputation.
- Coordinated with upper management to develop strategies for business growth and expansion opportunities.
Assistant Manager
Papa John's Pizza
02.2021 - 2024
- Assisted in daily operations, ensuring efficiency and quality of service during peak hours.
- Trained new team members on company policies, procedures, and customer service best practices.
- Monitored inventory levels, placing orders to maintain stock and minimize waste.
- Collaborated with management to implement promotions and improve product offerings.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Conducted regular staff meetings to align team goals and address operational challenges.
- Analyzed sales data to identify trends and adjust staffing accordingly for optimal performance.
- Supported marketing initiatives by creating engaging displays and promotional materials in-store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Shift Lead
Wendys
02.2021 - 2023
- Supervised team members during shift, ensuring adherence to operational standards and procedures.
- Trained new employees on food safety protocols and customer service best practices.
- Managed inventory levels, placing orders to maintain supply consistency and reduce waste.
- Implemented process improvements to enhance efficiency in food preparation and service delivery.
- Resolved customer complaints promptly, maintaining high satisfaction levels and brand loyalty.
- Coordinated shift schedules, optimizing staff coverage for peak hours and special events.
- Conducted quality checks on food products, ensuring compliance with health regulations and company standards.
- Led team meetings to communicate daily goals, fostering a collaborative work environment.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
High School Diploma -
Thomas Edison High School
Minneapolis, MN2023
Skills
- Data-driven decision making
- Recruitment and hiring
- Operations management
- Compliance management
- Staff development
- Workforce planning
- Employee engagement
- Staff training and development
- Teamwork
- Teamwork and collaboration
- Customer service
Timeline
Apprentice General Manager
Chipotle
02.2023 - Current
Assistant Manager
Papa John's Pizza
02.2021 - 2024
Shift Lead
Wendys
02.2021 - 2023
High School Diploma -
Thomas Edison High School