Wendy Jarquin - Apprentice General Manager - Chipotle Mexican Grill

Summary

Experienced with operational management, leadership, and team coordination. Utilizes effective problem-solving techniques and streamlined processes to improve efficiency. Track record of fostering team collaboration and achieving organizational goals.

Overview

5

years of professional experience

Work History

Apprentice General Manager

Chipotle Mexican Grill

Miami, FL

02.2022 - Current

Conducting daily inventory
Supervising employees on shift and guaranteeing every task was successfully executed.
Ensuring all the food is cooked thoroughly and maintaining its proper temperature.
In charge of opening and closing duties including but not limited to counting the registers and safe, ensuring that everything inside the store is properly cleaned and restocked as well as prepping food to last the entire day.
Provided customers with high quality service and ensured that any problems they had were corrected immediately.
Led daily operations to enhance service efficiency and customer satisfaction.
Developed training programs for new staff, fostering skill acquisition and team cohesion.
Implemented inventory management systems to streamline stock control and reduce overhead costs.
Analyzed operational workflows, identifying areas for improvement to boost productivity.
Coordinated staff schedules to optimize resource allocation and ensure coverage during peak hours.
Monitored performance metrics, driving initiatives that increased operational effectiveness and service quality.
Enhanced team performance through regular coaching sessions, fostering an environment of continuous improvement.
Managed inventory effectively by conducting regular audits and adjusting orders accordingly, minimizing stockouts or excess product buildup.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Crew Member

Charlie's Ice Cream

03.2021 - 02.2022

Increased revenue by upselling additional toppings and ice cream scoops.
Provided high quality service to clientele's.
Conducted weekly inventory
Was in charge of the closing duties including but not limited to ensuring all areas of the workstation was cleaned, ensured the lounge area was properly maintained and disposed of any garbage, ensured all ice cream was properly stored and secured.

Education

Undergraduate - Biological Studies

Florida International University

04-2026

Skills

Customer Service: Strong communication and interpersonal skills
Technical proficiencies: Adept with utilizing Microsoft Office (Word, Excel, PowerPoint, Outlook), data analysis and technical writing
Key Strengths: Hardworking and self-directed, excellent with adaptability and problem-solving
Operations management
Data-driven decision making

Recruitment and hiring
Compliance management
Staff training and development
Teamwork and collaboration

Additional Experience

July 8-10 2023
Miami Swim Show
Allowed me to network with various models while running a seamless operation and ensuring all their needs were heard and met.
In charge of front desk registration and providing top-quality customer service.
March 15 2023
Carousel Club
Managed transportation and ensured all clienteles arrived promptly to their desired destination.
Aided and ensured that the Carousel Club was decorated and organized for the event taking place.

Timeline