Marla Bastidas Salazar
Reno,Nevada
Summary
Dedicated restaurant professional with 6 plus years of experience. Willing to go above and beyond and adapt to any role given. Customer-driven and highly coordinated with a collaborative mindset as well as being team oriented. Highly driven and successful at implementing strategic approaches to drive profitability and sales. Focused on increasing production and minimizing downtime. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
10
10
years of professional experience
Work History
Apprentice General Manager
Chipotle Mexican Grill
01.2017 - 11.2022
- Assist with recruitment efforts, and prepare employees for their assignments by establishing and conducting orientation and training programs
- Overseeing the hiring process and ensuring all staff members understand their role.
- Examining resumes and identifying prospects for the interview phase of the hiring process.
- Conducting interviews with prospective employees.
- Deciding on the best applicant for the position and confirming the hire or presenting the suggested hire to executives for confirmation.
- Onboarding and providing orientation for new employees.
- Conduct training through new materials.
- Review employee performance and learning.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve daily target goals.
- Complete daily inventory, checklists and management paperwork.
- Maintained facilities and equipment. Did quarterly audits to ensure everything was up to standards.
- Adhere to company standards for excellence and quality.
- Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values.
- Strong problem-solving and conflict-resolution skills.
- Ability to adapt in all circumstances.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Covered all day parts required.
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
Server
IHOP
02.2014 - 02.2016
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleared table and bussed dishes to allow for quick setups.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Machine Operator
Panasonic
10.2022 - Current
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
- Problem solving trouble shooting skills related to equipment and material issues
- Communicate with co-workers the status of the current material or product at hand, damaged packaging, verbally.
- Familiarity with MES, LOTO, FIFO, Lot numbers.
- Able to perform basic mathematical calculations and accurate counting of raw materials and product in an active environment
- Familiar with computer terminals, Operator Interface Terminal, touch screens, RF scanners
Skills
- Restaurant operations management
- Supervision and training
- Employee development
- Employee recruitment expertise
- Labor and food cost control
- Organization and prioritization
- Budgeting and cost control strategies
- Leadership and team building
- Communication skills
- Safety protocol
- Succession planning
- Data review
- Networking abilities
- Customer service experience
- Issue and conflict resolution
- Sales Techniques
- Dependable
- Reliable
- Strong work ethic
Timeline
Machine Operator
Panasonic
10.2022 - Current
Apprentice General Manager
Chipotle Mexican Grill
01.2017 - 11.2022
Server
IHOP
02.2014 - 02.2016