Highly motivated Manager offering 9+ years of progressive leadership experience. Develops, leads and maintains large teams in high velocity environments to transform staff into outstanding leaders. Demonstrates creativity and savviness critical to financial and operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apprentice General Manager
Chipotle Mexican Grill
Brooklyn, OH
01.2019 - Current
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Forecasted sales, allocated resources and managed labor to improve productivity metrics.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Formed and sustained strategic relationships with clients.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Identified and solved complex strategy problems to drive organizational goals.
Managed scheduling for 40 employees to optimize productivity.
Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
Generated daily operational and sales reports for corrective action or continuous improvement.
Service Manager
Chipotle Mexican Grill
Brooklyn, OH
04.2016 - Current
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Pitched in to complete various duties during peak periods or employee absences.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Inspected completed work to assess quality and identify skill gaps.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Validate drawer/safe counts
Open the store
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Defined department objectives and monitored performance to facilitate operations.
Informed and educated employees on changes from management.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Kitchen Manager
Chipotle Mexican Grill
Cleveland, OH
04.2014 - Current
Received, organized and rotated paper goods and food ingredients.
Trained workers in food preparation, and cleaning roles to facilitate restaurant operations.
Trained employees on cooking techniques, safety standards and performance strategies.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Led detailed, hands-on preventive maintenance and repairs to equipment.
Led, trained and developed culinary team members to meet and exceed restaurant standards.
Maintained food quality and safety standards
Reviewed inventory levels and ordered supplies to keep products in stock.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Crew Member
Chipotle Mexican Grill
Parma, OH
03.2013 - Current
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Upheld high standards of productivity and quality in operations.
Kept restaurant lobby, front counter, kitchen and restrooms neat and clean throughout shift.
Answered customer questions and took orders.
Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Prepared the food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Maintained order and cleanliness of work areas to conform with health codes.
Gathered ingredients and cleaned and cut food items to prep recipes.
Operated cash register to process cash, check and credit card transactions.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Home Delivery Driver
Best Buy Home Delivery Sub Contracted
Streetsboro, OH
01.2018 - 01.2020
Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
Lifted, lowered, and carried packages typically weighing 50-1000 pounds throughout regular course of delivery.
Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Fostered positive working relationships with regular customers.
Delivered and installed product with full demonstration for customer.