Lillian Psyhos
Fair Grove,MO
Summary
Professional leader and key team player. Proven ability to streamline processes and improve team performance. Known for fostering collaborative environments and adapting to dynamic challenges. Expertise in conflict resolution and strategic planning.
Overview
5
5
years of professional experience
Work History
Apprentice General Manager
Chipotle
Springfield, MO
10.2025 - Current
- Trained and mentored staff on operational procedures and company policies.
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
Verizon Specialist
Best Buy
Springfield, MO
04.2023 - 10.2025
- Contributed to strategic growth of Verizon and Best Buy partnership, scaling from 10 to 500 retail locations nationwide.
- Surpassed performance metrics for new line activations and upgrades, showcasing program viability to corporate leadership.
- Enhanced customer satisfaction and retention by consistently providing outstanding service, outshining corporate Verizon locations.
- Collaborated with other specialists in the market, sharing best practices to enhance team performance and drive success across locations.
Restaurant General Manager
Pizza Hut
Mt Vernon, MO
08.2022 - 10.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Directed labor cost management through vigilant monitoring of staff productivity and strategic scheduling decisions.
- Cultivated a positive working environment by setting clear expectations and promoting open communication.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Senior Shift Leader
Pizza Hut
Springfield, MO
05.2021 - 04.2023
- Facilitated seamless shift transitions through effective communication between incoming and outgoing teams of 20 members.
- Oversaw cash handling procedures, including register operations, daily sales reconciliation, and maintenance of accurate financial records.
- Boosted customer satisfaction rates by addressing concerns promptly and professionally.
Education
Associate of Arts - History
Ozark Tech
Springfield, MO05-2027
Skills
- Employee engagement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Effective communication
Timeline
Apprentice General Manager
Chipotle
10.2025 - Current
Verizon Specialist
Best Buy
04.2023 - 10.2025
Restaurant General Manager
Pizza Hut
08.2022 - 10.2022
Senior Shift Leader
Pizza Hut
05.2021 - 04.2023
Associate of Arts - History
Ozark Tech