Katelyn Dempsey
Logan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Shelter Lead
Victim Services of Cullman
Cullman
03.2025 - Current
- Assessed and addressed client needs to enhance service delivery.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted and defended clients' rights to ensure access to necessary resources.
- Streamlined client onboarding processes to facilitate smoother transitions.
- Documented client interactions in the CRM system for record-keeping.
Branch Manager
Kinsmith Finance
Decatur
07.2024 - 03.2025
- Managed daily branch operations, ensuring regulatory compliance and operational efficiency.
- Led team of finance professionals, delivering training and performance feedback to enhance skills and development.
- Analyzed financial reports to identify trends and opportunities for improvement.
- Oversaw customer relationship management, fostering strong client relationships to drive satisfaction and retention.
Assistant Manager
Dollar General
Jones Chapel
09.2021 - 07.2024
- Executed opening, closing, and shift change functions, ensuring adherence to operational standards and smooth transitions.
- Maintained composure and professionalism in stressful situations, successfully diffusing tensions and promoting a positive work environment.
- Delegated tasks to staff, establishing clear priorities and goals to enhance team productivity.
- Monitored employee attendance records, timekeeping, and payroll information.
Manager
Taco Bell
Cullman
02.2016 - 09.2021
- Trained and mentored team members on service standards, fostering a culture of excellence in customer service.
- Supervised daily operations, ensuring adherence to company policies for consistent service delivery.
- Resolved customer complaints promptly, improving customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Developed staff schedules to maintain efficient workforce coverage during peak hours.
Education
Associate of Applied Science - Social Work
Calhoun Community College
Tanner, AL05-2026
Skills
- Client advocacy
- Case management
- Conflict resolution
- Team leadership
- Effective communication
- Needs assessment
- Client onboarding
- Attention to detail
- Multitasking
Timeline
Shelter Lead
Victim Services of Cullman
03.2025 - Current
Branch Manager
Kinsmith Finance
07.2024 - 03.2025
Assistant Manager
Dollar General
09.2021 - 07.2024
Manager
Taco Bell
02.2016 - 09.2021
Associate of Applied Science - Social Work
Calhoun Community College