Chelsea Dale
Battle Creek,MI
Summary
Dedicated Lead Shelter Advocate with expertise in client advocacy, safety planning, and multicultural sensitivity. Proven ability to develop personalized safety plans and conduct workshops, enhancing client empowerment and resource accessibility.
Overview
8
8
years of professional experience
Work History
Lead Shelter Advocate
S.A.F.E. Place
Battle Creek, MI
11.2024 - Current
- Provided support to individuals navigating shelter services and resources.
- Assisted clients in developing personalized safety plans for crisis situations.
- Coordinated workshops on self-advocacy and empowerment for residents.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Trained new advocates on best practices for client engagement and support services.
- Maintained accurate client records, ensuring compliance with confidentiality standards.
- Conducted outreach efforts to raise awareness about shelter programs and initiatives.
- Coordinated volunteer efforts fostering positive relationships between volunteers and staff while enhancing overall efficiency and effectiveness.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
Shelter Advocate
S.A.F.E. Place
Battle Creek, MI
03.2024 - 11.2024
- Assisted clients in accessing essential services and resources for safety and stability.
- Provided emotional support to individuals experiencing crisis situations, fostering a compassionate environment.
- Coordinated intake processes and documentation, ensuring accurate client information management.
- Maintained confidentiality of sensitive client information in accordance with organizational policies.
- Collaborated with community organizations to enhance resource availability for clients in need.
- Participated in training sessions to develop skills in crisis intervention and advocacy techniques.
- Facilitated workshops on safety planning and personal empowerment for shelter residents.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
Team Leader
Panera Bread
Battle Creek, MI
12.2018 - 03.2024
- Led team in daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new staff to enhance performance and operational efficiency.
- Implemented workflow improvements, reducing service times during peak hours.
- Analyzed performance metrics to identify areas for process enhancement and staff development.
Education
Bachelor of Science - Family And Consumer Science
Western Michigan University
Kalamazoo, MI12-2024
Skills
- Self-care techniques
- Client advocacy
- Boundaries establishment
- Motivational interviewing
- Multicultural sensitivity
- De-escalation techniques
- Safety planning
- Decision-making skills
Timeline
Lead Shelter Advocate
S.A.F.E. Place
11.2024 - Current
Shelter Advocate
S.A.F.E. Place
03.2024 - 11.2024
Team Leader
Panera Bread
12.2018 - 03.2024
Bachelor of Science - Family And Consumer Science
Western Michigan University