Diane DeGrand
Two Rivers
Summary
Compassionate and adaptable advocate with a strong background in crisis intervention and client education. Known for exceptional problem-solving and interpersonal skills, dedicated to creating safe, supportive environments for vulnerable populations.
Overview
20
20
years of professional experience
Work History
Lead Shelter Advocate
Haven of Manitowoc County Inc.
Manitowoc, WI
12.2015 - Current
- Provided crisis intervention and emotional support to guests in shelter.
- Coordinated resources and services for individuals experiencing homelessness
- Conducted intake assessments to evaluate client needs and develop personalized plans.
- Supervise other staff members who manage day to day interactions with shelter guests.
- Maintaining a clean environment for guests.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
Commercial Janitorial Cleaner
Thario Building Services
Green Bay, WI
02.2014 - 03.2015
- Operated cleaning equipment including floor scrubbers and vacuum cleaners to maintain sanitary conditions.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Cleaning medical facilities 2nd shift.
- Maintained inventory of cleaning supplies, ensuring availability while minimizing waste.
Adult Family Care Giver
Ferrol Block (Private Owner- Adult Family Home)
Two Rivers, WI
04.2009 - 06.2013
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with owner of the Adult family home.
- Worked flexible hours across night, weekend, and holiday shifts, also when owner was on vacation..
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Resident Assistant
Northland Lodge Assisted Living
Two Rivers, WI
05.2006 - 10.2009
- Facilitated daily activities and social events for residents, enhancing engagement and community connection.
- Assisted residents with personal care tasks, ensuring comfort and dignity in daily routines.
- Monitored resident well-being through regular check-ins, reporting changes to nursing staff promptly.
- Developed individualized care plans in collaboration with healthcare teams, optimizing resident support and satisfaction.
- Daily cleaning of facility of guests rooms and common areas ect.
Education
Graphic Arts
Lakeshore Technical College
Cleveland, WI06-1989
Skills
- Self-care techniques
- Client advocacy
- Boundaries establishment
- Motivational interviewing
- Housekeeping- maintaining a clean facility
- supervising others to maintain a clean facility
- personal care and courtesy given to clients in need
- De-escalation techniques
- Decision-making skills
- Complaint handling
- Complex Problem-solving
Timeline
Lead Shelter Advocate
Haven of Manitowoc County Inc.
12.2015 - Current
Commercial Janitorial Cleaner
Thario Building Services
02.2014 - 03.2015
Adult Family Care Giver
Ferrol Block (Private Owner- Adult Family Home)
04.2009 - 06.2013
Resident Assistant
Northland Lodge Assisted Living
05.2006 - 10.2009
Graphic Arts
Lakeshore Technical College